Consumer Rights Bill
Debate between Baroness Heyhoe Flint and Baroness Oppenheim-Barnes
Baroness Oppenheim-Barnes (Con)
As these are the final moments in which to say farewell at last, the Minister might be interested to know that I received in my post today from John Lewis a piece of paper complying with the regulations in the new EU directive. She has assured us several times that they are not due to be implemented yet, but John Lewis has decided to implement them. When I questioned that decision, it answered, “Oh no, this has been law since March of this year”. At a later date when I can put this question more formally to my noble friend, she might want to enlarge on that.
Baroness Heyhoe Flint (Con)
My Lords, back-tracking slightly, I echo all that my noble friend Lord Moynihan has said, as well as his and our cross-party thanks to the Bill team and to my noble friends the Minister and Lady Jolly. They met the persistence from our side in the early stages with such courtesy and patience. I hope the Minister accepts that we simply are trying to protect those hard-working fans who spend their hard-earned money on watching sport or entertainment—I know that “hard-working” is very much a buzzword of the Government. That is where we are coming from and why we wish to continue to press this issue as regards the Bill. It slightly embarrasses me that the Government seem more keen to protect those operating as ticket touts—perhaps I should change that name to preserve the not-so-innocent and call them “secondary sellers”.
Surprisingly, you get more protection when buying a tin of baked beans. Heinz—or Crosse & Blackwell or whatever brand you use—manages to stick on all the necessary details of the content within, as well as the redress if you are not satisfied with what you have got. In the ticket-touting amendment, we tried to say that what is on the tin is what the consumer will get. The ticket market should be obliged to provide the same honest details on their sites—obviously, I hope that they do not have “Heinz” or “Crosse & Blackwell” in brackets. I trust that the Minister will agree with the cross-party feelings behind this Bill and with those of all the national governing sports bodies that a fair deal is given to all consumers. We are very happy to discuss the matter further.
Finally, perhaps I may add that I do not have any tickets for the Ashes series next summer.