Passport Office

Baroness Hamwee Excerpts

Thursday 12th June 2014 Lords Chamber

[Baroness Hamwee (LD)]

My Lords, the government website still shows the waiting time as being generally three weeks. Are the Government considering putting updated news on that website so that the public are aware of the position? The Post Office is another route to obtaining travel documents. Is it experiencing extra demand? Has there been an impact on Post Office services and on its level of work?

[Lord Taylor of Holbeach]

I cannot answer with specific information on the latter point, but I can say that, even at this point, 97% of passports have been issued within three weeks and 99.24% have been issued within a four-week period. None the less, because of the large number of applications, small percentages can mean large numbers of people whose lives have been inconvenienced. That is why the Passport Office is working seven days a week and efforts are being made to ensure that people are not inconvenienced. The Home Secretary’s Statement made that quite clear.