Covid-19: Transport

Debate between Baroness Grey-Thompson and Baroness Vere of Norbiton

Thursday 14th May 2020 Lords Chamber

[Baroness Vere of Norbiton]

The noble Lord is right that staggering working hours is one of the ways that we can reduce demand on public transport. I have a call tomorrow with the main employer groups in London to discuss exactly how they are liaising with their membership on staggering working hours. We are also in touch with all the large urban centres, such as Liverpool, Manchester and Leeds, to get their large employers to do so. Talking about public sector employees, I believe the number of people going into the office at the Department for Transport at the moment is about five.

[Baroness Grey-Thompson (CB)]

The Rail Delivery Group has stated that disabled passengers who need assistance during their journey can still book ahead, but they may be asked extra questions to help staff plan how to help them safely. What will those additional questions be? How will those with invisible impairments be supported? By their very nature, it will not be possible to identify that such people have additional needs.

[Baroness Vere of Norbiton]

This is an incredibly important topic. The Rail Delivery Group—the organisation made up of the train operating companies—is finalising staff guidance, which includes suggested example questions around where a customer may have a preference in the nature of the assistance provided. It has not been finalised. There will be public communications on this in due course, so the RDG will be able to provide further information. The rail industry is currently undertaking a comprehensive review of the passenger journey to understand better the needs of those passengers who have invisible impairments because, as the noble Baroness quite rightly says, sometimes those passengers have other needs.

Covid-19: Public Transport Safety

Debate between Baroness Grey-Thompson and Baroness Vere of Norbiton

Tuesday 12th May 2020 Lords Chamber

[Baroness Vere of Norbiton]

My Lords, the guidance for transport operators and passengers sets out clear expectations for two-metre social distancing. At some stages that will not be possible: on busier routes and at busier times, and at certain points on the journey. The Government also advise that people should use face masks or face coverings in enclosed spaces, particularly on public transport. I am not sure how much clearer the Government can be on that.

[Baroness Grey-Thompson (CB)]

My Lords, what assurance can the Minister give to disabled passengers who require assistance—of course within the safety considerations for all—that the current situation will not be used to dial back “turn up and go” or prevent disabled people travelling to work?

[Baroness Vere of Norbiton]

I thank the noble Baroness for raising this really important issue. In the operator guidance, there are clear points for those with protected characteristics, be they disabled, elderly or pregnant. We have been very clear with the transport operators that there must be no dialling back on the ability for all passengers to get a safe and reliable service. Travel may be slightly problematic for everybody, and therefore people are advised to plan their journey ahead where they can, to buy their tickets in advance and, most of all, to be patient. I reassure the noble Baroness that services for disabled people will continue as they did previously.