(4 years, 5 months ago)
Lords ChamberMy Lords, Amendment 4 is in my name and that of my noble friend Lord Livermore. The amendment is an attempt to get the Government to say more about what happens to people who feel that they qualify for an upgrade to the standard set, apparently, by the USO, which is 10 megabits per second. Who pays for what, and what alternatives exist, such as the perhaps too little-known community fibre partnerships?
Shortly after Committee, I received an email from someone caught up in this issue. He told me about his experiences, which, I suspect, are not unique. He had to prove, first, that his existing service fell below the standards set by the USO. The official figures seemed to indicate that he was receiving a better service, and therefore did not qualify—apparently quite a common mistake. Who decides this? It seems that Openreach is both judge and jury in its own case. What rights do individuals have?
Having proved that he did in fact fall below the USO, alternatives were suggested to my correspondent, but they proved technically infeasible. He was, therefore, left with no option but to consider a co-payment approach that would cost him just over £18,000—not an insubstantial sum.
None of this seems very fair, so I have some questions. What alternatives do people living in isolated, and indeed not so isolated, houses have? Who decides on co-payment costs: what they are and how they should be shared? The legislation suggests “reasonable” costs: who defines “reasonable”? Is there any appeal or ombudsman process to this? What role might community fibre partnerships play in sharing costs and offering a better service? Should they not be given more prominence than they have had until now, in this area?
I do not necessarily need a detailed response to these questions. I know that the department is already in correspondence with the person who contacted me, and I am grateful for that. A letter would be sufficient at this stage. I will not be pressing this amendment to a vote, but I beg to move.
The noble Lord, Lord Livermore, will not be speaking, so I call the noble Baroness, Lady McIntosh of Pickering.
(4 years, 5 months ago)
Lords ChamberI have received a request to speak after the Minister from the noble Lord, Lord Stevenson of Balmacara. We were unable to hear him earlier due to a technical error.
My Lords, I want to make a brief point. The Minister’s response was interesting but very much couched in the existing paradigm. We seem to be in a situation where, as somebody said, the Government have lifted the lid on the debate over how we work out what goes into the insolvency waterfall, as it were, and how to compensate those who lose out as a result of that compression. Pensions should be part of wages and salary; they should not be where they are. Small businesses always seem to suffer. Thirty per cent is just a figure; it is beneficial but it does not go to the heart of the problem of how we deal with creditors and who comprises the neediest in terms of the analysis of what must be paid back and how that should be organised.
As the Minister was trying to argue, I think, there may be a short-term fix to get this thing back on the road, but these reforms will not be sufficient to resolve the inadequacies of the present arrangement. Does she agree that the time has come—but perhaps it is already too late—to review this area critically, with particular reference to issues such as debtor-in-possession financing? Obviously, there is a crisis because of Covid-19; that crisis provides an opportunity to say that we need to look at this issue again. This would be a good time to do so.