NHS: 111 Service Debate
Full Debate: Read Full DebateBaroness Farrington of Ribbleton
Main Page: Baroness Farrington of Ribbleton (Labour - Life peer)Department Debates - View all Baroness Farrington of Ribbleton's debates with the Department of Health and Social Care
(8 years, 5 months ago)
Lords ChamberMy Lords, there are two things which we need to do to improve the 111 service. First—and this is in response to part of the Question asked by the noble Lord, Lord Hunt—we need to have more clinicians within the 111 hubs. Secondly, people need to have access to the patient’s electronic summary care record so that they can see what has gone on before coming to a final judgment.
My Lords, the Minister referred to 90% satisfaction. How many people are involved in the other 10%? It does not strike me that 90% is acceptable.
My Lords, 100% is clearly the only acceptable level but, realistically, it would be extremely difficult to get to that. Referring back to the charge of complacency, we recognise that significant improvements need to be made to the 111 service, but it can be a vital part of the way that we deliver urgent care in Britain.