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Written Question
Royal Mail: Standards
Tuesday 12th November 2024

Asked by: Baroness D'Souza (Crossbench - Life peer)

Question to the Department for Business and Trade:

To ask His Majesty's Government what steps they take to monitor the performance of Royal Mail, and in particular what steps they take to monitor the target performance of the Royal Mail in the delivery of letters.

Answered by Baroness Jones of Whitchurch - Baroness in Waiting (HM Household) (Whip)

It is for Ofcom, as the independent regulator of postal services, to set and monitor Royal Mail’s service standards and decide how to use its powers to investigate and take enforcement action should Royal Mail fail to achieve its obligations without good justification.

Ofcom is currently investigating Royal Mail’s service standards in 2023-24 following its failure to meet its delivery obligations.