Airports: Disabled People

Debate between Baroness Deech and Baroness Sugg

Monday 3rd December 2018 Lords Chamber

[Baroness Sugg]

My Lords, as well as setting the right standards for service, we need to ensure that all staff are properly trained to address these issues. We are including a proposed measure for training programmes to improve disability awareness for all customer-facing staff, be that at the border or for ground handlers, but including security staff as well.

[Baroness Deech (CB)]

My Lords, does the Minister not agree that the Government are lacking in sincerity in their attitude towards transport and the disabled? Although they have said that it is their wish to get more disabled people into work, not only is it difficult on aeroplanes, it is difficult on trains and taxis where the Government have failed to insist that every local authority has cabs that are designated to carry disabled people—it is a matter of chance. I hope that the Minister will agree that the Government simply must make more of an effort to get disabled people and older people on the move.

[Baroness Sugg]

My Lords, I absolutely agree that it is important to ensure that disabled people can access all modes of travel. In July this year, we published the Government’s inclusive transport strategy that sets out all our plans to make every mode of transport in the system more inclusive and better for disabled people. That includes the awareness and enforcement of passenger rights, staff training and improving information. I can reassure the noble Baroness that we are absolutely sincere in improving things. The department is working hard and I am personally committed to make flying by air better for disabled passengers.

Buses: Wheelchair Users

Debate between Baroness Deech and Baroness Sugg

Tuesday 15th May 2018 Lords Chamber

[Baroness Deech]

To ask Her Majesty’s Government what steps they are taking to protect the rights of wheelchair users to travel on buses.

[The Parliamentary Under-Secretary of State, Department for Transport (Baroness Sugg) (Con)]

My Lords, the way people travel should not be determined by their disability, and it is vital that bus services meet the needs of all people who wish to use them. Significant progress has already been made on the physical accessibility of vehicles, with 97% of buses now incorporating a wheelchair space. But we must do more. We are supporting mandatory disability awareness training for bus drivers, improving on-board information, and have announced our intention to develop a package of measures to support access to the designated wheelchair space.

[Baroness Deech (CB)]

My Lords, it is six years since the courageous Mr Doug Paulley was left off the bus and started legal action, without any legal aid, over wheelchair access. It is 16 months since the Supreme Court judgment in his favour. It is eight months since the department’s task force reported, and now it wants a further consultation. Will the Minister give a date for action? How will the priority of wheelchair users be ensured if a buggy user refuses to move? How will priority legislation be enforced, and how will the public become aware? Has the Minister on her travels not noticed that the purpose of wheelchair and elderly priority seats on London buses and trains is widely ignored?

[Baroness Sugg]

My Lords, I have indeed noticed that, and I acknowledge absolutely that there is frustration over the time it has taken the Government to respond to the Supreme Court ruling that was given in January last year. We know that wheelchair users continue to face unacceptable barriers when using bus services, and we are taking action to ensure that they get access to the wheelchair space. In March, the Government accepted in principle the expert recommendations of a task and finish group we set up on improving access to the wheelchair space, and we will bring forward a package of measures later this year to address the issue. I acknowledge that it can be difficult for drivers to force someone to give up a space, and that is why we are speaking to drivers, parents and other interested stakeholders on how best to address this. One option we are considering is to amend the conduct regulations, but we are also looking at driver guidance and how best to raise awareness of the behaviours expected from other passengers.

Disabled Access: Standards

Debate between Baroness Deech and Baroness Sugg

Wednesday 28th February 2018 Lords Chamber

[Baroness Deech]

To ask Her Majesty’s Government what steps they have taken to address the criticism in the 2017 report of the United Nations Committee on the Rights of Persons with Disabilities of the lack of obligatory and implemented accessibility standards in the United Kingdom, in particular in relation to transport and the physical environment.

[The Parliamentary Under-Secretary of State, Department for Transport (Baroness Sugg) (Con)]

My Lords, the Government are committed to improving the lives of disabled people and to delivering a transport system that works for all. This is why we have consulted on a draft accessibility action plan, which contains a number of proposals to reduce barriers to disabled people accessing transport services. We aim to publish the final version of the plan in the summer. It will set out the UK’s ambitions for delivering accessible travel, and timescales for delivery.

[Baroness Deech (CB)]

I thank the Minister for that, but it is just another plan. How can the Government be so defensive in the face of the findings by the United Nations committee, when there has been no progress on accessibility over the last three years in which I have been involved in it, and the difficulties of, for example, shared space? On sports grounds, the Government did not support the excellent Bill put forward by the noble Lord, Lord Faulkner, and they did not support the excellent Bill put forward by the noble Lord, Lord Blencathra, to put in ramps over little steps. The Government have not come around to finding a way of licensing public buildings that ensures access for disabled and elderly people. It is not good enough to keep on consulting endlessly on plans and putting burdens on business ahead of the rights of disabled people.

[Baroness Sugg]

My Lords, I would say that we have made quite a bit of progress on the accessibility of transport in recent years. As a result of the investment made under the access for all programme, more than 75% of rail journeys will now be through step-free systems, and we have made significant progress across the rail system, and also the bus system.