Buses: Wheelchair Users

Baroness Deech Excerpts

Tuesday 15th May 2018 Lords Chamber

Asked by

[Baroness Deech]

To ask Her Majesty’s Government what steps they are taking to protect the rights of wheelchair users to travel on buses.

[The Parliamentary Under-Secretary of State, Department for Transport (Baroness Sugg) (Con)]

My Lords, the way people travel should not be determined by their disability, and it is vital that bus services meet the needs of all people who wish to use them. Significant progress has already been made on the physical accessibility of vehicles, with 97% of buses now incorporating a wheelchair space. But we must do more. We are supporting mandatory disability awareness training for bus drivers, improving on-board information, and have announced our intention to develop a package of measures to support access to the designated wheelchair space.

[Baroness Deech (CB)]

My Lords, it is six years since the courageous Mr Doug Paulley was left off the bus and started legal action, without any legal aid, over wheelchair access. It is 16 months since the Supreme Court judgment in his favour. It is eight months since the department’s task force reported, and now it wants a further consultation. Will the Minister give a date for action? How will the priority of wheelchair users be ensured if a buggy user refuses to move? How will priority legislation be enforced, and how will the public become aware? Has the Minister on her travels not noticed that the purpose of wheelchair and elderly priority seats on London buses and trains is widely ignored?

[Baroness Sugg]

My Lords, I have indeed noticed that, and I acknowledge absolutely that there is frustration over the time it has taken the Government to respond to the Supreme Court ruling that was given in January last year. We know that wheelchair users continue to face unacceptable barriers when using bus services, and we are taking action to ensure that they get access to the wheelchair space. In March, the Government accepted in principle the expert recommendations of a task and finish group we set up on improving access to the wheelchair space, and we will bring forward a package of measures later this year to address the issue. I acknowledge that it can be difficult for drivers to force someone to give up a space, and that is why we are speaking to drivers, parents and other interested stakeholders on how best to address this. One option we are considering is to amend the conduct regulations, but we are also looking at driver guidance and how best to raise awareness of the behaviours expected from other passengers.