Bus Services Bill [HL]

Debate between Baroness Campbell of Surbiton and Baroness Jones of Whitchurch

Report: 2nd sitting (Hansard - part two): House of Lords
Monday 24th October 2016 Lords Chamber

[Baroness Campbell of Surbiton (CB)]

My Lords, in moving Amendment 67 in my name, I add my support for all the other amendments in this group, which will enhance bus accessibility for disabled people.

Amendment 67 would require bus operators,

“to establish and publish policies to protect the interests of disabled people”,

and actively help them to use bus services. Companies that failed to comply would be subject to sanctions. This is intended to mirror the system of disabled people’s protection policies—DPPPs—in the rail sector, where train operators must set up and comply with such a policy as a condition of their licence. The Minister will remember that I proposed a DPPP-like system for the bus sector at Second Reading. I argued that it would aid consistency of service across local authority boundaries, thus encouraging a more coherent transport service for older and disabled people.

The Minister kindly met me recently to discuss my proposal and has since followed up with a very helpful letter, which he hoped would address my concerns. I thank him for his efforts—they were good efforts—to ensure that disability access will be covered in government guidance for local transport authorities. That is a positive step, which I welcome. But—and it is a big but—it will not be enough to ensure that accessibility is delivered by bus companies. Guidance without statutory backing or any enforcement behind it can be ignored with impunity—and, let us face it, we have plenty of experience of public services doing just that. Guidance is fine, but we know that it can be left on the shelf and ignored. People may start with good intentions but, in reality, other priorities invariably get in the way.

The Government set great store by an integrated transport system. That means integration not only across the piece so that buses connect with trains but between bus companies. Passengers should be confident of finding similar standards of service wherever they are. If this is tackled only through local transport authorities, it will leave a gap and quality standards will inevitably be patchy. The bus operators are an absolutely pivotal part of the equation. Bus drivers are the interface with the public. Their attitude makes all the difference to disabled passengers’ experience of a ride on the bus. Bus companies need to know what they have to do and, especially, what happens if they do not do it. Enforcement of the rules must be there as a disincentive to those who would flout them. That is why local transport authorities should impose requirements on bus operators under the schemes. Amendment 67 will make that happen. It will reinforce and complement the actions that local transport authorities take under government guidance. That will create a true partnership.

I understand that the Government are concerned to avoid any increased financial burden on struggling bus companies but I really do not believe that that will happen. In any event, the Government agree that bus operators should be making their services accessible and must factor accessibility into their costs. The Bill creates a raft of new enforcement powers for traffic commissioners. They will have the opportunity to promote good standards of behaviour, such as inclusive policies, and attach conditions to licences which will be enforceable. Why not include the requirement for bus operators to publish their policies for protecting disabled people? It makes sense. Why not use traffic commissioners as the licensing and enforcement body? After all, that is their job.

If these arguments still do not persuade the Minister to change his mind on this amendment, I propose an alternative solution. The Government have tabled Amendment 101 for a regulation-making power under the Equality Act 2010 to require accessible information—notably audio-visual announcements—on buses, backed by statutory guidance. That approach could equally apply to DPPP-like policies. Bus companies would have to comply with the requirements as a condition of their licence. If they failed to do so, a traffic commissioner could impose sanctions. It would also address the Minister’s concerns about the structure of the bus sector being different from that of the rail sector. The regulations would provide flexibility.

Guidance is a step in the right direction, but it is not enough. I urge the Minister to reconsider Amendment 67. By accepting it, the Government will ensure that disabled people will enjoy the same right to travel as their able-bodied peers, and secure a truly inclusive bus network for all their citizens. Guidance simply will not do this. I urge the Minister to reconsider my amendment or to reflect on and contemplate the alternative solution that I have proposed. I beg to move.

[Baroness Jones of Whitchurch (Lab)]

My Lords, I support all the amendments in this group and shall speak to our Amendments 98 and 110. Before I deal with these, I thank the Minister for his welcome comments on these issues in Committee and for the subsequent proposals he has brought forward. There is no doubt that he has made a genuine attempt to improve the provision for disabled passengers. Of course, we would have liked him to go further, but we welcome the progress that has been made so far.

We particularly endorse the amendment and speech of the noble Baroness, Lady Campbell, who has sought to underpin future partnership agreements with a policy commitment to protect the interests of disabled passengers. The Minister’s response in his recent letter suggests that this policy is best set out in guidance. While we welcome this as far as it goes, we remain convinced that it would be a bolder and clearer commitment if it was in the Bill. We also have a great deal of sympathy with the amendment of the noble Baroness, Lady Brinton, on wheelchair access and hope that this issue can be resolved speedily once the current court case is resolved.

Amendment 98 covers disability training and would ensure that disability training is mandatory for all bus drivers and terminal staff from 1 April 2019. This amendment builds on the good practice that already exists among the better bus operators around the country, but which is not universal. Our amendment would address that inconsistency. That policy has wide support. When we debated this in Committee, and in subsequent discussions with the Minister, he stressed that in 2018 mandatory disability awareness training will come into force courtesy of an EU directive to this effect. We are not convinced by this argument. As the Brexit agenda unfolds, we have even less confidence that a directive due to come into force in 2018 will be listed as an existing obligation and written into a great repeal Bill, or whatever it is eventually called. Under the Prime Minister’s timetable, Article 50 will be tabled at the beginning of 2017, and therefore must be concluded by the beginning of 2019. We therefore believe that there is a real chance that this policy will fall through the crack and not be recognised as an existing obligation in the Brexit discussions. There is also a real chance that bus operators will fail to take the obligation seriously if it is rooted in EU legislation when we are due to leave a few months later. Therefore, why leave this to chance? If the Government believe that the disability training should be compulsory, the safest approach is to put it into our domestic legislation now, so that it can apply from 2019, as would have been the case if we had stayed in the EU. This is what our amendment seeks to achieve.

Our second amendment in this group, Amendment 110, would require all buses to have audio-visual communication systems so that everyone travelling on the service is informed of the route being taken, the name of the next stop and any delays or diversions. As the noble Lord knows, these proposals have the support of more than 30 charities as well as several bus operators. However, only 19% of buses nationally are fitted with AV, so, as we argued in Committee, implementing these requirements would make a vital difference to the lives of more than 2 million people with sight or hearing loss as well as many elderly people, all of whom rely disproportionately on public transport for their independence.

Since our debate in Committee, we have had fruitful discussions on this issue with the Minister. Since we tabled our amendment, the Government have issued a policy statement and their own amendments to the Equality Act to deliver the AV programme we are seeking. I am very grateful to the Minister for their understanding and support on this issue. It could genuinely be a transformative policy and make a huge difference to people’s lives.