Rail Services

Debate between Baroness Brinton and Baroness Vere of Norbiton

Tuesday 20th December 2022 Lords Chamber

[Baroness Vere of Norbiton (Con)]

I agree with the noble Lord that some train operating companies have struggled recently: they have had to cut their services, and that is deeply regrettable. However, since then a lot has been done around recruiting more drivers. Services are coming back and I hope the noble Lord will see an improvement.

[Baroness Brinton (LD)]

My Lords, Southern Rail got rid of its guards five years ago. Last year, it awarded a passenger compensation of £17,000 because she was repeatedly left on her train in a wheelchair. Part of the negotiations between the train companies and unions at the moment is over removing guards from further trains in other areas. The Minister talked about a high-quality and reliable service for passengers. How on earth can that be possible when, for disabled passengers, guards are absolutely key to having a safe journey and being able to get off?

[Baroness Vere of Norbiton (Con)]

Absolutely. Our ability to provide a good service for passengers with reduced mobility is top of mind. It is why we developed the app to enable passengers to be able to book ahead. It is the case that guards can provide a very useful service, but so can people at the station. That goes back to the issue around ticket offices: sometimes it is better to have people outside ticket offices, walking around platforms, and being able to assist people with mobility needs in order that they can get on the trains that they need to.

Great British Railways

Debate between Baroness Brinton and Baroness Vere of Norbiton

Tuesday 25th October 2022 Lords Chamber

[Baroness Vere of Norbiton (Con)]

My noble friend will be aware that the guiding mind for the railways now is the Great British Railways transition team, which is focusing on all the reforms that we want to put in place. I accept that there will be some disappointment about the delay to the Bill. However, as I have previously outlined, it does not mean that work in the department has slowed down at all. We have a very energetic rail Minister, and I know that he will be taking forward these things at pace.

[Baroness Brinton (LD)]

My Lords, the Minister referred two or three times to accessibility during her responses. While the new passenger assistance app is extremely helpful, it still does not have any functionality to buy tickets. When booking assistance, I have to actually book a seat that I cannot use when I buy my ticket elsewhere. When will this be resolved? All disabled groups ask for it to happen with the app.

[Baroness Vere of Norbiton (Con)]

I am very grateful to the noble Baroness for raising that with me. I will take that back to the department. I know that there is a significant amount of work going on in relation to how online ticketing works. Clearly, it has to work with the accessibility app, and I will make sure that we take that up and see what we can do.

Rail Dispute: Michael Ford QC

Debate between Baroness Brinton and Baroness Vere of Norbiton

Wednesday 29th June 2022 Lords Chamber

[Baroness Brinton (LD) [V]]

My Lords, over 30,000 passenger-facing rail staff have completed the disability training required by the Office of Rail and Road. As a wheelchair user, travelling by rail is noticeably safer as a result of the excellent assistance train staff provide. The Government want to allow the use of agency workers in place of striking station and train staff. If agency staff have not completed the regulator’s required safety assistance training, would that breach the public sector equality duty? Would disabled passengers be safe in such circumstances?

[Baroness Vere of Norbiton (Con)]

I can reassure the noble Baroness; there seems to be some misconception that the Government plan to recruit lots of agency staff who have no training whatever for the task they are being asked to perform. That will not be the case at all. We have very safe and increasingly accessible railways, and we will continue to do so. If we ask any staff to do anything beyond their normal role, they will of course receive the appropriate training.

Railways: Newcastle and Edinburgh

Debate between Baroness Brinton and Baroness Vere of Norbiton

Monday 24th June 2019 Lords Chamber

[Baroness Vere of Norbiton]

I will have to write to the noble Lord about services between Middlesbrough and Whitby, but I can say that LNER plans to introduce direct services between Middlesbrough and London in due course. However, I do not know about the services to Whitby.

[Baroness Brinton (LD)]

My Lords, in addition to the congestion experienced by passengers on some fast trains from Edinburgh to Newcastle, there is a problem of congestion with luggage that impedes wheelchair users. I had to take that journey around six weeks ago and I could not get off the train at Newcastle without the help of two members of staff moving around eight suitcases. Some of the staff at LNER are brilliant at providing support, but it is intermittent. On Friday, one passenger said that another passenger had declared that the space reserved for wheelchairs was for their luggage, and no one was available to help her. Will the Government ask LNER to ensure that alternative space is available for luggage?

[Baroness Vere of Norbiton]

I am aware of the issue raised by the noble Baroness, and of course it is quite wrong if wheelchair spaces are used for luggage. I will ask LNER to ensure that its staff are fully aware of that. On a more positive side, the Azuma trains which have now come into service are 15% larger than the previous trains. They have more space and proper turning circles for wheelchairs. Six Azuma trains are already in service and in total there will be 65 in use.