Civil Aviation (Consumer Protection and Regulatory Reform) Bill [HL]

Debate between Baroness Brinton and Baroness Grey-Thompson

Report stage
Monday 13th July 2026 Lords Chamber

[Baroness Grey-Thompson (CB)]

My Lords, in speaking to my Amendments 5 and 9 in this group, I thank the other noble Lords who have signed them. I intend to be brief because there has been some crossover with the last groups. I thank the Minister for his time and availability. He has managed to assuage some of my concerns. My amendments in this group are around appropriate training on how to assist disabled people, the storage and handling of mobility equipment, data gathering and complaints.

To refer back to the previous group, while there may be rules and procedures in place, disabled people still experience way too many difficulties trying to get on or off an aeroplane. It is also too difficult to complain. Quite often, passengers are passed around: when they buy a ticket, they think the contract is with the airline, but when things go wrong it can be a combination of the airline, the airport and the crew that does the handling. If there is one thing I hope for from this, it is for disabled people to stop being patronised when they fly. That would be a big step forward.

It was helpful to listen to the Minister on government Amendment 19 and the consultation. The reality is that disabled people have quite a high expectation, but we have to be realistic. Some of the things that we really need—appropriate compensation if mobility equipment is destroyed or goes missing or is not tied down in planes—relies on international jurisdictions. I ask the Minister to keep that level of pressure up. We could do better—throughout the whole world, actually—in how disabled people are treated. Complaints should not be so complicated, and it should not take so long or be so difficult to get compensation or to get equipment repaired.

From personal experience, I would say that Schiphol and London City are the best airports in the world—other people may have a different experience of that. The voice of disabled people is important and we should be learning from the best, so I will be watching the consultation closely. The industry can and should do better. I look forward to listening to the Minister’s comments on the government amendments in this group. I beg to move.

[Baroness Brinton (LD)]

My Lords, I am grateful to the Minister and his officials, who have met with us to discuss issues relating to standards to provide assistance to disabled people throughout their journey and why this desperately needs to be remedied formally. I signed Amendment 5, tabled by the noble Baroness, Lady Grey-Thompson, which specifies a minimum standard for training and service delivery.

I have spoken at length, not just in Committee and at Second Reading but on other Bills and in other debates, about the different approaches taken to the batteries in a wheelchair when you get to check-in. That is one of the areas on which there really needs to be training. When check-in staff do not understand the difference between lithium batteries, which you can and must carry on yourself, and acid batteries—I have two bus batteries on my chair—then you have got a problem, because you cannot have a sensible conversation. That sort of training is vital. Part of the problem is that the moment you start to very politely question the person who is asking, you are deemed to be a trouble-maker and everything goes downhill from there.

It is part of most disabled travellers’ experience to be told repeatedly that they are wrong. I have absolutely found this, even when I was last at Heathrow, a fortnight ago. Staff just knew better until I produced the IATA regulations and showed them chapter and verse on batteries, at which point they had the grace to apologise— but sometimes, they have not done so. I may be very odd, but I always have a copy of the IATA regulations with me.

Amendment 5 would ensure transparency in service delivery, through

“the collection and publication of data regarding … damage”

done to

“mobility aids … and medical and life-sustaining equipment”.

I pick up on the point I made in Committee, when I laid amendments to formalise an informal arrangement for the UK Government’s role in ICAO, which was mentioned in the previous group. It is absolutely vital that the Montreal agreement is reviewed and that the responsibility for regulations is removed from IATA. I find it mind-numbingly astonishing that the trade association for the aircraft carriers is also responsible for the regulations. In no other area would we allow that to happen. ICAO has a key role. I am sorry that it has felt that it did not need to push to act as anything more than a support group for disgruntled people. It needs to go further. It is vital that the Montreal agreement is reviewed and that responsibility for regulations is taken away from IATA.

Finally, Amendment 25 seeks to amend the Minister’s Amendment 24 in this group on matters to which the Secretary of State must have regard. Lines 5 and 6 of the Minister’s amendment refer to

“the desirability of strengthening the rights of persons who purchase or use air transport services”.

We had this debate before, but I know that the Minister will respond to this amendment. I am really concerned; the word “desirability” is or should be redundant. At worst, it weakens the position of disabled passengers, because it sets disabled rights in the wider context of everyone who purchases or uses transport services. As I said earlier, that is dangerous, and I hope the Minister will really try to remedy this. I am worried that it will create a worse problem than we have now—and what we have now is not good enough.

Assisted Dying Bill [HL]

Debate between Baroness Brinton and Baroness Grey-Thompson

Friday 16th January 2015 Lords Chamber

[Baroness Grey-Thompson]

My Lords, I wish to raise two brief points. The first is on the rate of diagnostic error, which has already been mentioned. The Royal College of Pathologists gave evidence to the Select Committee looking at the Bill of the noble Lord, Lord Joffe, which heard that diagnostic errors are common. The report says:

“The Royal College of Pathologists drew attention to ‘a 30% error rate in the medically-certified cause of death’, with ‘significant errors (i.e. misdiagnosis of a terminal illness resulting in inappropriate treatment) in about 5% of cases’”.

Secondly, I wish to raise a point of clarification with my noble friend Lady Meacher. She does not appear to be in her place, but it is a question that applies probably equally to the noble and learned Lord, Lord Falconer. My noble friend talked about autonomy at the point that somebody chooses the right to end their own life. To me, that suggests that the drugs or medication would be in the person’s possession and in their home, as it is in Oregon. I should like some clarification on whether the Bill is suggesting that the person would have the drugs available to them in their home. For me, it is important to understand the timeline of how the decision-making process will take place and whether there would be a tiered approach. An awful lot of people who write to me assume that, if the Bill becomes law and they are able to choose the time that they end their life, it will be in their own home and with their friends and family around them, not in a medical facility, and that they will not have to go through a huge series of hoops in those final moments. It is really important for me to understand whether these drugs that will kill people will be in a person’s possession in their home.

[Baroness Brinton (LD)]

My Lords, the noble Baroness, Lady Campbell, has spoken movingly from her own experience and, indeed, her expertise. I am sure I am not alone in respecting her greatly for that and for ensuring that this House hears the views of people in the disabled community who are worried that this is a thin end of a wedge.

I suffer from a life-limiting illness. In most cases, it is not terminal but it is degenerative if it is not got under control. To answer one of the points raised by the noble Baroness, Lady Campbell, I, too, have the risk of catching a very serious infection because my immune system is compromised by the medication I am on. I would not expect anything short-term such as that to be considered by my medical practitioners—or even by myself, as happened to me at Christmas—as being part of the longer-term degeneration of a terminal condition. It would be worrying if we believed that the Bill was giving that thought some traction. The timescale for approval reflection within the Bill means that in the case of a temporary or short-term illness, any medical practitioner would be likely to advise someone that they should not be making a decision at that time because it would not necessarily mean that the rapid progress of the disease itself was an issue.

I want to make some very specific points on some of the amendments in this group. First, I am concerned about the impracticality of Amendment 13. Often when someone discovers that they are in the terminal stages of an illness, they will move to be with family; they are therefore likely to move GP. My mother, who died just before Christmas, had three GPs in the last stage of her life. She was at home. She then moved into a nursing home. She then had to move to another nursing home for more supportive care. She might have had four GPs had she moved to a hospice. Should Amendment 13 go through, I am concerned that that would have ruled her out from being able to make a decision, should she have desired it. I understand the intentions of the noble Lord, Lord Carlile, in raising this, but the practicalities for many at the end of their lives mean that I think it is unworkable.

On Amendment 20, I hear everything that the noble Baroness, Lady Finlay, says but my counter to that is that a patient will listen to advice and a doctor will give them a wide range of advice on the likely progression of their disease and, indeed, any comorbidities. This is also moving into the area of Amendment 21. The evidence of where assisted dying happens, particularly in America, is that the time between somebody starting to get the initial advice and going through the process and, having concluded that, then deciding that the time is right to take their life is the exact reason why we need six months and not six weeks. A patient should reflect and make sure that what they are doing is right for them and at the right time. Often people who support the principle of assisted dying are worried about those last few weeks and want to have the safety net of the decision having been made by the professionals in their back pocket, so to speak, so that should their life become intolerable they do not have to start the process at that point. That is why either three months or six weeks will mean that a patient will not get the timescale they need to consider appropriately with their family, friends and medical practitioner whether this is the right thing for them.

I am perplexed by Amendments 22 and 45, which imply that treatment that delays the progression of a terminal condition would be considered an available treatment for a dying person and would therefore exclude them from having an assisted death if they rejected such a treatment. If I have read this right, the noble Baroness, Lady Finlay, is arguing that it changes the fundamental right of a patient to refuse treatment because that treatment might increase the length of their life, even if the quality of that life were to be intolerable. For example, one reason that many people say that they would like assisted dying is that they do not want to go through another round of chemotherapy on a new drug, perhaps for the fourth or fifth time, and live with the very difficult consequences of that treatment. That is exactly what the Bill is about: patients coming to an informed decision about when they wish to end their life, even if another treatment is available, when medical practitioners have said that their condition is terminal.