"My Lords, the Minister referred two or three times to accessibility during her responses. While the new passenger assistance app is extremely helpful, it still does not have any functionality to buy tickets. When booking assistance, I have to actually book a seat that I cannot use when I buy …..." Baroness Brinton - View Speech
"My Lords, over 30,000 passenger-facing rail staff have completed the disability training required by the Office of Rail and Road. As a wheelchair user, travelling by rail is noticeably safer as a result of the excellent assistance train staff provide. The Government want to allow the use of agency workers …..." Baroness Brinton - View Speech
"My Lords, I thank the noble Lord, Lord McLoughlin, for introducing this Bill, and echo the comments of the noble Lords, Lord Boateng and Lord Borwick, on the exceptional parliamentary skills and abilities that the noble Lord, Lord McLoughlin, has. I also thank the Minister for her very helpful letter.
"My Lords, I declare my interest as a vice-president of the Local Government Association and as a disabled person who uses an electric wheelchair. I have used taxis across the United Kingdom. I congratulate the noble Lord, Lord Borwick, Peter Gibson MP and, before him, Daniel Zeichner MP on this …..." Baroness Brinton - View Speech
"My Lords, in addition to the congestion experienced by passengers on some fast trains from Edinburgh to Newcastle, there is a problem of congestion with luggage that impedes wheelchair users. I had to take that journey around six weeks ago and I could not get off the train at Newcastle …..." Baroness Brinton - View Speech
"My Lords, I am grateful for my noble friend’s Question. I will expand it slightly to look at the particular problem that disabled passengers face in these circumstances. One deaf passenger recently got on to a train and, following a platform change, an audio announcement was made of the need …..." Baroness Brinton - View Speech
"My Lords, I thank the Minister for including me in the aviation round table earlier this year, where I had some hopes that both Heathrow Airport and some of the air companies were improving their practice. A fortnight ago, however, I travelled from Heathrow to Madrid and back. My experience …..." Baroness Brinton - View Speech
"My Lords, the Azuma train appears to have fewer disabled spaces than the current high-speed trains. Can the Minister confirm that first, that will be rectified, and secondly, that passengers will not be able to store suitcases in the wheelchair spaces? Becky Whitworth could not get on a train because …..." Baroness Brinton - View Speech
"My Lords, I had the privilege of being with Doug Paulley in the Supreme Court to hear that court’s judgment, which made it absolutely plain that the easiest way to resolve this problem was to amend the conduct regulations. The Minister’s predecessor, the noble Lord, Lord Ahmad, said at the …..." Baroness Brinton - View Speech
"My Lords, I am glad that the Minister raised the issue of wheelchairs being returned to planes because, although it is in the guidance on the CAA website, it is not specified by Heathrow or by most other UK airports—it seems that there is a gap between the CAA guidance …..." Baroness Brinton - View Speech