Prepayment Meters: Code of Practice

Baroness Blake of Leeds Excerpts

Thursday 20th April 2023 Lords Chamber

[Baroness Bloomfield of Hinton Waldrist (Con)]

My noble friend refers to a number of policies that the Government have put in place to give financial support to consumers, and social tariffs are indeed still an option. Following the Government’s Autumn Statement commitment, we are working with consumer groups and industry to consider the best approach from April 2024 when the energy price guarantee comes to an end, and this could include social tariffs. As for the energy bill support scheme voucher take-up, we have a problem in that, as of 1 March, 97% of vouchers have been delivered since the scheme launched, but only 78% of these have been redeemed. This means that at this time 2.1 million vouchers have been issued to suppliers but not redeemed by households, so we are carrying out extensive communications, including through the Help for Households, to encourage people to redeem these vouchers. We are making announcements through local radio, charities, consumer groups and the media generally to encourage people to take up this support.

[Baroness Blake of Leeds (Lab)]

My Lords, we have all heard the harrowing stories that come from forced entry into the homes of the most vulnerable people in this country. I would like some more clarification. Surely discretion from the energy companies is not the answer, as we have heard. Why do the Government not take responsibility and continue the ban on installations until a better system is in place protecting the vulnerable. Is not failure to act on this a dereliction of duty?

[Baroness Bloomfield of Hinton Waldrist (Con)]

The Government were very quick to take action following the Citizens Advice report in mid-January. The Secretary of State responded in late January by writing to Ofgem and all suppliers, and forced installation of PPMs was then stopped within weeks—even before the take-up by the national press campaign—so I do not agree that we have not done enough, quickly enough. The energy, markets and consumer team in the Department for Energy Security and Net Zero is responsible for this. We will monitor Ofgem very closely to make sure that all the provisions that we have put in place to protect vulnerable customers are indeed practicable and enforced.