Prepayment Meters: Code of Practice
Debate between Baroness Altmann and Baroness Bloomfield of Hinton Waldrist
Baroness Bloomfield of Hinton Waldrist (Con)
The Government were very quick to take action following the Citizens Advice report in mid-January. The Secretary of State responded in late January by writing to Ofgem and all suppliers, and forced installation of PPMs was then stopped within weeks—even before the take-up by the national press campaign—so I do not agree that we have not done enough, quickly enough. The energy, markets and consumer team in the Department for Energy Security and Net Zero is responsible for this. We will monitor Ofgem very closely to make sure that all the provisions that we have put in place to protect vulnerable customers are indeed practicable and enforced.
Baroness Altmann (Con)
My Lords, I congratulate the Government on their scheme to help people with energy costs. That was clearly an appropriate response. But in connection with these forced prepayment meter—or smart meter—installations, will the code of practice include how the meters are installed, whether they are installed in places that are accessible, and whether those who have them are trained in how to use them? It should surely be part of the code to ensure that putting in a meter which elderly and disabled people do not know how to operate does not happen. Installing it at the top of a high cupboard which, if people are elderly and cannot reach it safely but need to stand on a stepladder to press that button and restore their energy supply, should not happen either.
Baroness Bloomfield of Hinton Waldrist (Con)
The noble Baroness makes some very good points. The aim of the code of practice is to set out very clearly how suppliers should protect customers in vulnerable circumstances. This will include minimum steps that suppliers need to take to conclude whether it is actually safe to install a prepayment meter, with greater prescription—as we have heard—about how vulnerability is defined, and enhanced aftercare for PPM users. Additionally, the supplier will have to carry out a site welfare visit before a PPM is installed. As I have said before, all installations of prepayment meters have been paused until suppliers can prove that they are compliant and have given redress measures to those whose prepayment meters have already been installed.
Sub-Postmasters: Compensation
Debate between Baroness Altmann and Baroness Bloomfield of Hinton Waldrist
Baroness Bloomfield of Hinton Waldrist (Con)
I think I had better write to the noble Baroness on the specifics of what action we can take. Fujitsu is no longer a preferred supplier to the Government; in common with any other company, it can bid for contracts. I envisage that there is much we can do, and I will write with the specifics.
Baroness Altmann (Con)
My Lords, will my noble friend join me in commending the work of my noble friend Lord Arbuthnot and extend my gratitude to the Minister in this place—my noble friend Lord Callanan—and Paul Scully in the other place? Can I press my noble friend Lady Bloomfield a bit more on the position of Fujitsu? Can she give the House some idea of what actions the Government could take now for the historic injustices inflicted on these absolutely innocent people, not least to send a message to other corporates that such behaviour is utterly unacceptable and will have expensive consequences?
Baroness Bloomfield of Hinton Waldrist (Con)
I do not believe I can go further than what I have already said in our action against Fujitsu. Obviously there will be repercussions for it, but I do not want to prejudge what the inquiry will set out. All I can say is that, while it is at liberty to bid for future government contracts, I am sure the history of this sorry saga will be taken into account in that process.
Ecocide
Debate between Baroness Altmann and Baroness Bloomfield of Hinton Waldrist(3 years, 4 months ago)
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Baroness Bloomfield of Hinton Waldrist (Con)
I am not sure that I can go any further than my noble friend Lord Callanan did yesterday, but I take the noble Baroness’s points on board and will make sure that they are relayed to BEIS.
Baroness Altmann (Con)
My Lords, I congratulate the Government on all the excellent work they are doing in preparation for COP 29 and in the Environment Bill. Will my noble friend tell the House what the Government are doing to increase funding for nature-based solutions to address climate impact, especially as I understand investing in nature could provide at least one-third of the cost-effective climate mitigation solutions?
Baroness Bloomfield of Hinton Waldrist (Con)
My noble friend is entirely right: investing in nature-based solutions for adaptation will also help build resilience, support jobs, support livelihoods and help tackle biodiversity loss, but finance is lacking. Only 3% of global public climate finance flows was spent on nature. Noble Lords will recall that at the One Planet Summit in January 2021 the UK committed to spend at least £3 billion of our international climate finance on climate change solutions that protect and restore nature and biodiversity over the next five years.