Pensioners: Winter Support

Baroness Altmann Excerpts

Tuesday 29th October 2024 Lords Chamber

[Baroness Sherlock (Lab)]

On bureaucracy, 80% of people now apply for pension credit online. You can apply online, on the phone or on paper, or you can get help from the DWP or a third-party organisation, but 80% apply online. That is by far the simplest and quickest way to do it, not least because you end up answering, at most, 48 questions and sometimes only 35, because lots of things you do not have to go through are taken out. That might seem like a lot, but it really is not—the experience people have is fairly straightforward. If you do not like doing it online, you can phone up and that is the equivalent, because the person on the other end just does it for you—you are on the phone and they are entering all the details. Some weeks, only 5% of people apply on paper.

On how long it takes to process it, as we are expecting an influx of applications, we have redeployed another 500 staff to work on processing. We know that there will be slightly longer times and are warning people who apply that it could take up to nine weeks, but I assure the House that if anyone applies in time, they will get the money. If that means that for a small number of people there will be a cashflow issue, I encourage them go to their local authority to apply to the household support fund to tide them over that gap.

[Baroness Altmann (Non-Afl)]

My Lords, I encourage the Minister to recognise that the winter fuel payments are being taken away from the very poorest pensioners. Those on pension credit are not the poorest; those who are entitled to it and will eventually receive it will also not be the poorest because they will get thousands of pounds extra, including winter fuel payments. Those slightly above that—it is estimated there could be 1 or 2 million—have no means of receiving the money that they will need this winter. There is no protection for them. The Minister talks about the reduction in fuel costs. Last winter and the one before, those pensioners received one-off cost of living payments. With a Budget tomorrow, it may not be too late to recognise that this is a mistake; it is going to cause serious harm to a number of pensioners and cost the Government and the NHS significant sums.

[Baroness Sherlock (Lab)]

My Lords, nobody went out thinking that this is where we would like to be, but the noble Baroness knows very well the economic situation that we inherited, and she will know exactly why it was necessary to save money in year. I remind the noble Baroness that, by definition, the poorest pensioners are getting the support they need provided they apply; we will make it as easy as possible for them to do that. For everybody else, the Government have committed to sticking to the triple lock for this Parliament. That means that somebody on the new state pension will find that, over this Parliament, the value of that state pension will rise by £1,700, and the value of even the basic state pension will rise by £1,300. That is where the huge extra support will come from for the pensioners that she is talking about.