Personal Independence Payments

Baroness Altmann Excerpts

Tuesday 23rd January 2018 Lords Chamber

[Baroness Buscombe]

I can indeed respond to the noble Baroness because only last week I had a meeting with officials who are closely focused on this issue. I cannot give her the exact numbers, but we are bringing on board many more work coaches. We are training them and continually working to improve our systems to ensure that any backlogs in the waiting time for the initial assessment and reassessment are cut down; I think they have been cut by at least half over the past year. We recognised that the number of people coming forward was greater than we had initially judged, so we are responding to that as quickly and efficiently as we can. At the same time, we have to make sure that there is continuous improvement, that the PIP benefits process is working fairly and effectively and that it offers the best claimant experience possible. My honourable friend in another place, the Minister of State with responsibility for this issue, has given me a list of the different things we are doing to improve the assessment process and deal with any backlogs in the system.

[Baroness Altmann (Con)]

My Lords, I would like to congratulate my noble friend the Minister and my right honourable friend in the other place on taking this decision. It is the right decision, although I am sure it was a difficult one and will be difficult for the department to implement. Nevertheless, it is right and I welcome it.

[Baroness Buscombe]

I thank my noble friend for supporting us in what we feel strongly was the right decision. It was a difficult one because obviously, we need to take some time—not long, but some time—to make sure that we can respond in the right way and support a fair number of people whose assessments we need to re-evaluate. We will do that to the best of our ability, but very much at the forefront of our minds is the need to work with stakeholders, including Mind and other charities, to ensure that we get this right. Again, I thank my noble friend.