Oral Answers to Questions

Debate between Andrew Lewer and Lucy Frazer

Tuesday 23rd January 2018 Commons Chamber

[Andrew Lewer (Northampton South) (Con)]

14. What steps his Department is taking to improve the court experience for people who work in the justice system.

[The Parliamentary Under-Secretary of State for Justice (Lucy Frazer)]

The Ministry of Justice has plans for a £1 billion modernisation programme for the courts. This will streamline and simplify processes using technology, helping those who work in the courts and those who use them.

[Andrew Lewer]

Will the Minister give an assessment of the Department’s recent work in improving the performance of the alternative dispute resolution scheme, which is intended to help consumers resolve disputes with traders but also to ease the volume of work in the courtroom?

[Lucy Frazer]

My hon. Friend is right to highlight the importance and value of alternative dispute resolutions. Her Majesty’s Courts and Tribunals Service already runs a small claims mediation service to help parties resolve claims worth under £10,000 before a hearing. We are also working to offer an online mediation service for those who begin their claims online.