Oral Answers to Questions
Debate between Lord Sharma and Hywel Williams(5 years, 6 months ago)
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Alok Sharma
The hon. Lady has already been sent a copy of the universal credit digital channel document, which Department for Work and Pensions staff use as a guide when taking calls from claimants. She will be aware that this document says clearly that staff must use a common-sense and sensitive approach in resolving queries ahead of any digital discussion. Let me be absolutely clear that there is no intention to deflect and there are no targets for getting claimants to use a digital channel.
Hywel Williams (Arfon) (PC)
On 15 January, the First Minister of Wales agreed with Plaid Cymru and Labour MPs that the devolution of certain aspects of welfare benefits should be explored. Will the Minister meet me to discuss how universal credit can be better tailored to the needs of the people of Wales, particularly with regards to claiming online and the needs of Welsh speakers?
Alok Sharma
As the hon. Gentleman knows, we have now put in place mechanisms so that Welsh speakers do benefit. I am happy to meet him and any other colleagues to discuss any issues that they may wish to raise.
Universal Credit: Managed Migration
Debate between Lord Sharma and Hywel Williams(5 years, 7 months ago)
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Urgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.
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Hywel Williams (Arfon) (PC)
It has long been the Department’s intention to allow universal credit applications to be made through the medium of Welsh in Welsh-speaking areas, particularly in north and west Wales, but that facility has been denied to people so far by deficiencies in the computer system. What will be the impact of the “managed migration test phase”, restricted to 10,000 claimants, on that rather larger and more long-term policy intention?
Alok Sharma
I will double-check and write to the hon. Gentleman if I am wrong, but I believe that we have put in place the arrangements required to enable people in certain jobcentres in Wales to communicate in Welsh.