Oral Answers to Questions

Debate between Lord Sharma and Debbie Abrahams

Monday 1st July 2019 Commons Chamber

[Alok Sharma]

I thank my hon. Friend for being a huge champion for the Isle of Wight and working so well with his local jobcentre. I am very pleased about that and he is absolutely right. As a result of universal credit, people are able to get the support—that one-to-one support—that is so vital. Since 2016, an extra £10 billion has gone into the system.

[Debbie Abrahams (Oldham East and Saddleworth) (Lab)]

My constituent, Amanda, who is a single mum with significant mental health problems, had her UC claim closed—unknown to her—at the beginning of May. She was told by the DWP that this was a sanction because she failed to complete an online review. I should also mention that she was in the last few weeks of her pregnancy. Given that Amanda is clearly a vulnerable person, will the Secretary of State commit to ensure that all work coaches are aware of their obligations following last year’s High Court judgment, which demands that they should treat vulnerable claimants appropriately?

[Alok Sharma]

Of course. The Secretary of State, I and all colleagues want to ensure that absolutely every single person claiming universal credit gets the appropriate support and the right level of support. I would be very happy to look at that individual case with the hon. Lady. I would just say on sanctions that these are not just handed out; there is a clear process. I can tell her that, in February 2019, only 2.45% of those who were under conditionality requirements actually had a sanction and the average sanction’s length was 30 days. But I will look at that case for her.

Universal Credit and Debt

Debate between Lord Sharma and Debbie Abrahams

Wednesday 5th June 2019 Westminster Hall

[Alok Sharma]

The hon. Gentleman will know that we inherited dire financial circumstances from the Opposition—I know that colleagues will not be happy at my mentioning that—and that is why we had to make difficult decisions. However, if Labour Members want more money introduced, then when that money is made available in Budgets, they should support those Budgets.

I will go back to the point about payments, including advance payments. I highlight that advances are interest-free.

[Debbie Abrahams]

Oh!

[Alok Sharma]

I am sorry that the hon. Lady is unhappy, but that is a statement of fact.

[Debbie Abrahams]

They are still loans.

[James Gray (in the Chair)]

Order.

--- Later in debate ---

[Alok Sharma]

I will not, as there is quite a lot to get through.

From this October, the Government will reduce the maximum rate at which deductions can be made from a universal credit award from 40% to 30% of the standard allowance. By the end of 2019-20, it is forecast that around 290,000 universal credit households will have had deductions reduced, by an average of £295 over the year. It is already possible to extend the period over which advances are repaid to 15 months in certain circumstances, and of course, as Members have acknowledged, from October 2021, the maximum period will be extended to 16 months for all claimants.

One issue not touched on in the debate was payment timeliness, but it is worth pointing out that it has been raised in previous debates, certainly during my time as a Minister. Payment timeliness has improved significantly. We now pay around 85% of new claimants of universal credit in full on time. In addition, 95% of claimants are paid in full within five weeks of their payment due date. If there are delays in making the first payment, that can be due to outstanding verification issues, such as the need to provide bank statements or proof of rent. It can also be due to a claimant not signing their claimant commitment. For ongoing claims, payment timeliness is around 98%.

The shadow Minister, the hon. Member for Weaver Vale (Mike Amesbury), raised the issue of employment. The whole point of simplifying the welfare system is to remove the cliff edges and the disincentives to take on work and extra hours that existed under the legacy benefit system. We now offer claimants one-to-one support to help them to move into work.

I hope that colleagues will acknowledge that we are seeing record rates of employment, month after month. The shadow Minister talked about zero-hours contracts, but he will know that less than 3% of people in employment in the UK are on zero-hours contracts. That figure has fallen this year. Indeed, those on zero-hours contracts are doing about 24 hours of work a week on average.

We have recognised that we need to provide a consistently high level of support to those who may have difficulties in making a universal credit claim. That is why we announced our partnership with Citizens Advice and Citizens Advice Scotland, which are now funded to provide the “help to claim” service for claimants.

In the past, a number of colleagues have spoken about debt advice. They will know that debt advice is now fully funded by the financial services levy, and that service delivery is commissioned by the Money and Pensions Service, which was launched in January this year. In 2019-20, MaPS will provide around 560,000 sessions of debt advice in England. It is also worth noting that in addition to the funding that Citizens Advice receives for the “help to claim” service, it will, like other organisations, receive additional funding from MaPS to provide debt advice.

A number of colleagues raised the issue of rent arrears. I point out that a report published in July 2018 by the National Federation of ALMOs, or arms-length management organisations, showed that over three quarters of their tenants who had started claiming universal credit were already behind with their rent prior to commencing their claim. Also, research that we have carried out shows that the proportion of universal credit claimants who were in arrears at the start of their claim fell by a third after four months. In the universal credit full service claimant survey, which was published by the DWP in June 2018, 84% of claimants said that they felt confident about managing and paying their housing costs.

My hon. Friend the Member for Gloucester raised the issue of rent arrears and asked what further work we were doing on it. I can confirm that we are carrying out further analysis with a number of housing providers to investigate and understand the true level of rent arrears among their tenants, and what is causing those arrears. Of course, when we have that information, we will publish it.

A number of colleagues raised the issue of tax credit debt. Her Majesty’s Revenue and Customs already seeks to recover overpayments of tax credit debts. When a claimant moves on to universal credit, any outstanding debt is transferred to the DWP for recovery. This does not include debt that is subject to ongoing disputes or appeals, and HMRC tells the claimant the amount of debt that is being transferred to the DWP for recovery. HMRC and the DWP continue to work closely to improve the claimant journey. This includes having a joint inquiry team to handle any issues that tax credit customers might experience during their move to universal credit. Of course, if claimants are struggling with the rate of repayment applied, they can ask the Department to review that rate.

A large number of points were made during the debate, so I say to hon. Members that if they want to meet me separately to discuss any points in more detail, I am very happy to do that, or they can write to me. However, in the remaining couple of minutes that I have, I will try to cover off some of the points made in the debate.

On the discussion about poverty, I point out that income inequality and absolute poverty are lower now than in 2010, and indeed the number of children—

[Debbie Abrahams]

Will the Minister give way?

[Alok Sharma]

I will not, because I literally have just a couple of minutes left. As I was saying, the number of children in workless households in the UK is down by 665,000 since 2010.

There was a discussion about homelessness. Since 2011, the Government have provided local authorities with about £1 billion in discretionary housing payments to protect the most vulnerable claimants. The hon. Member for High Peak raised the issue of how people know what deductions are being applied to them; that is shown in their statement, separately from the journal, and is available online. She also raised a point about deductions. I point out that if a claimant is subject to deductions to repay an overpayment, and those deductions are causing financial hardship, they can request a review of that rate by contacting the Department. Claimants have had their repayment rate lowered, temporarily suspended, or indeed both.

A number of colleagues also asked why we were not able to bring forward the 30% deduction rate on the standard allowance. The delivery date was chosen to achieve the best balance between continually improving universal credit in order to respond to claimant needs, and ensuring that the service is technically and operationally scalable as the volume of universal credit continues to rise. The hon. Member for Makerfield (Yvonne Fovargue) raised an issue about the breathing space scheme; the Department is supportive of that scheme, and officials are reviewing it to see how it could be applied to DWP debts. I would be very happy to sit down and talk with her further when more information is available.

A number of colleagues, including the shadow Minister, raised the issue of the Metro campaign. The whole point of the “Universal Credit Uncovered” campaign is to tackle common myths about universal credit. The Department has consulted the Advertising Standards Authority, and our adverts reflect its advice. To those Members who talked about the amount of money being spent on this campaign, I advise them that it is certainly not £23 million.

The issue of split payments was raised by my hon. Friend the Member for Waveney; as he knows, those are already available. The hon. Member for Inverness, Nairn, Badenoch and Strathspey (Drew Hendry) raised the issue of Highland Council. He and I have met a number of times about this issue, and as he will know, my officials continue to engage with Highland Council about that point. Finally, the Scottish Government have themselves cut funding for Highland Council.

In conclusion, we are making changes that are benefiting claimants, but I am always happy to talk to colleagues about how we can do better.

Oral Answers to Questions

Debate between Lord Sharma and Debbie Abrahams

Monday 13th May 2019 Commons Chamber

[Alok Sharma]

I am happy to discuss any issues around Verify with the hon. Gentleman, but, as he will know, there is more than one way for someone to verify their identity. Of course, they can use gov.uk Verify, but they can also use documentary evidence or a biographical test. Those are known, recognised tests, and they are all available in the system.

[Debbie Abrahams (Oldham East and Saddleworth) (Lab)]

The Secretary of State just said that universal credit is better than the legacy system, yet evidence published this weekend shows that twice as many children will be pushed into poverty by universal credit, the two-child limit and the benefit cap. On top of that, universal credit is actually increasing infant mortality—the first time we have seen an increase in 100—

Universal Credit

Debate between Lord Sharma and Debbie Abrahams

Monday 14th January 2019 Commons Chamber

[Alok Sharma]

My right hon. Friend is, of course, right: throughout this process, we must provide support for the vulnerable in particular. As he will know, once universal credit is fully rolled out, there will be over £2 billion more in the welfare system than there is under the current legacy benefits. One of the changes made in the Budget was the uplifting of work allowances, which will help young parents and also the disabled.

[Debbie Abrahams (Oldham East and Saddleworth) (Lab)]

Any improvements in this hideous programme are welcome, but there will still be thousands of universal credit claimants who are moved on to it this year as a result of natural migration, with no transitional protections. How many people will be pushed into poverty by that move and the Government’s lack of compassion in failing to unfreeze the benefits system?

[Alok Sharma]

As I have said previously in the House and as I said earlier this afternoon, we have put more money into the system to support the most vulnerable, which is absolutely right. As for the pilot phase, we will of course work very carefully with stakeholders to make sure that we get it right.

Universal Credit: Managed Migration

Debate between Lord Sharma and Debbie Abrahams

Tuesday 8th January 2019 Commons Chamber

[Alok Sharma]

My hon. Friend has raised a fundamental point. Universal credit replaces a very complicated legacy benefits system, and is ensuring that people get into work faster and stay in work for longer. That, ultimately, is what we should all be trying to do, as well as helping people to progress when they are already in work.

[Debbie Abrahams (Oldham East and Saddleworth) (Lab)]

For the record—I know that you are aware of this, Mr Speaker—tax credits lifted 1.1 million children out of poverty, whereas the Government’s policies are set to increase the number of children in poverty by more than 1 million. We know that disabled people who are out of work will be worse off even after the Budget. The High Court decided last summer that transitional protections were needed, and that the Government were acting unlawfully and discriminating against disabled people. The Minister has been asked this three times: when will those transitional protections be put in place?

[Alok Sharma]

The hon. Lady talks about poverty. May I point out respectfully to her that since 2010, 1 million fewer people are living in absolute poverty, including 300,000 fewer children? [Interruption.] The hon. Lady may not like the answer, but she cannot argue with the facts. As for the regulations, we have been very clear about them, as was the Secretary of State yesterday.

Universal Credit

Debate between Lord Sharma and Debbie Abrahams

Tuesday 16th October 2018 Commons Chamber

[Alok Sharma]

My hon. Friend is assiduous at talking to local jobcentres and acting on his constituents’ behalf. We, of course, have a process whereby jobcentres can feed back information on some of the key metrics, which we monitor regularly.

[Debbie Abrahams (Oldham East and Saddleworth) (Lab)]

Given that no lessons whatsoever seem to have been learned from the roll-out of full service universal credit since last year, how on earth would just slowing down the roll-out stop the misery, deprivation and even destitution that millions are facing?

[Alok Sharma]

We are learning as we go along, which is what the “test and learn” process is all about. I hope that the hon. Lady will appreciate the roll-out of the landlord portal and the ability to upload childcare costs. The changes we are making are helping the very people whom require that help: her constituents and mine.