Asked by: Rupert Lowe (Independent - Great Yarmouth)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what Key Performance Indicators and service standards are contained within the contract titled AIRE - Advice Issue Reporting and Eligibility, including any KPIs relating to call handling times, resolution rates, and complaint outcomes.
Answered by Alex Norris - Minister of State (Home Office)
This information cannot be disclosed as the detailed financial breakdown of the AIRE contract is commercially sensitive.
This contract was approved by the Commercial Approval Board where it gained approval within Home Office. It was also approved by Cabinet Office Spend Controls and HMT approvals.
The AIRE - Advice Issue Reporting and Eligibility was procured as part of a restricted procedure under the PCR15 regulations.
Key Performance Indicators (KPIs) and service standards are contained within the contract titled AIRE publicly available information: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder
Asked by: Rupert Lowe (Independent - Great Yarmouth)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what the cost of the 24-hour service provision under the contract titled AIRE - Advice Issue Reporting and Eligibility is; and what assessment was made of the value for money of providing a 24-hour service.
Answered by Alex Norris - Minister of State (Home Office)
This information cannot be disclosed as the detailed financial breakdown of the AIRE contract is commercially sensitive.
This contract was approved by the Commercial Approval Board where it gained approval within Home Office. It was also approved by Cabinet Office Spend Controls and HMT approvals.
The AIRE - Advice Issue Reporting and Eligibility was procured as part of a restricted procedure under the PCR15 regulations.
Key Performance Indicators (KPIs) and service standards are contained within the contract titled AIRE publicly available information: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder
Asked by: Rupert Lowe (Independent - Great Yarmouth)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what procurement route was used for the contract titled AIRE - Advice Issue Reporting and Eligibility; and whether it was awarded via open tender.
Answered by Alex Norris - Minister of State (Home Office)
This information cannot be disclosed as the detailed financial breakdown of the AIRE contract is commercially sensitive.
This contract was approved by the Commercial Approval Board where it gained approval within Home Office. It was also approved by Cabinet Office Spend Controls and HMT approvals.
The AIRE - Advice Issue Reporting and Eligibility was procured as part of a restricted procedure under the PCR15 regulations.
Key Performance Indicators (KPIs) and service standards are contained within the contract titled AIRE publicly available information: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder
Asked by: Rupert Lowe (Independent - Great Yarmouth)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what performance metrics and contractual KPIs are used across Asylum Accommodation & Support Services Contract regions; and what the latest performance results are for each supplier by region.
Answered by Alex Norris - Minister of State (Home Office)
The Asylum Accommodation and Support Services Contracts (AASC) include a comprehensive suite of contractual Key Performance Indicators (KPIs) and service level requirements which apply across all regions. These metrics cover core areas such as property standards, timely provision of accommodation and subsistence, safeguarding obligations, management of service requests, and delivery of operational reporting.
The full set of contractual KPIs for each AASC region has been published online and can be accessed via Contracts Finder at the following links:
AASC - Asylum Accommodation & Support Services Contract NW - Contracts Finder
AASC - Asylum Accommodation & Support Services Contract MEE - Contracts Finder
AASC - Asylum Accommodation & Support Services Contract NEYH - Contracts Finder
AASC - Asylum Accommodation & Support Services Contract Scotland - Contracts Finder
AASC - Asylum Accommodation & Support Services Contract NI - Contracts Finder
AASC - Asylum Accommodation & Support Services Contract Wales - Contracts Finder
AASC - Asylum Accommodation & Support Services Contract South - Contracts Finder
Performance results for the AASC contracts are commercially sensitive. Releasing detailed, supplier‑level performance data could undermine the Department’s ability to manage and assure the delivery of these live contracts effectively. For this reason, the Home Office does not publish individual supplier performance results.
Asked by: Rupert Lowe (Independent - Great Yarmouth)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what the value, annual spend to date and forecast annual spend are for the contract entitled CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract held with Corporate Travel Management (North) Limited with contract start date 26 February 2023.
Answered by Alex Norris - Minister of State (Home Office)
Accommodation and travel services are currently provided under CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract. Information on the overall contract value is available publicly: CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract - Contracts Finder
Annual spend and forecast spend are considered commercially sensitive and cannot be disclosed.
Asked by: Rupert Lowe (Independent - Great Yarmouth)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what services are provided under the contract entitled CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract held with Corporate Travel Management (North) Limited with contract start date 26 February 2023.
Answered by Alex Norris - Minister of State (Home Office)
Accommodation and travel services are currently provided under CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract. Information on the overall contract value is available publicly: CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract - Contracts Finder
Annual spend and forecast spend are considered commercially sensitive and cannot be disclosed.
Asked by: Luke Akehurst (Labour - North Durham)
Question to the Home Office:
To ask the Secretary of State for the Home Department, how the siting and operation of the proposed new vehicle base will improve the logistical servicing of Derwentside IRC; and what interim arrangements are being made to improve escorting and transport moves to and from Derwentside IRC.
Answered by Alex Norris - Minister of State (Home Office)
The current service delivery model for immigration escorting is to locate vehicle bases at or near Immigration Removal Centres, where most escorting movements begin and end. The nearest vehicle base to Derwentside IRC is currently more than 100 miles away, which makes servicing the centre logistically challenging. Once operational, the new vehicle base is expected to improve escorting efficiency for that location.
Until the vehicle base is operational, escorting requirements will continue to be met through other vehicle bases, supported by the flexible deployment of staff / vehicles and close coordination with our contracted escorting provider to ensure movements are carried out safely and securely and in a timely manner.
Asked by: Euan Stainbank (Labour - Falkirk)
Question to the Home Office:
To ask the Secretary of State for the Home Department, whether per capita share of asylum accommodation across regions is a criteria in deciding asylum hotel closure priority.
Answered by Alex Norris - Minister of State (Home Office)
Hotel closure will be prioritised based on a wide range of criteria. The hotel exit plan will continue to be carefully managed to ensure that all supported asylum seekers are accommodated in suitable alternative accommodation. The department operates a Full Dispersal model which works to ensure that asylum accommodation is equitably and fairly spread out across the country, meaning that a small number of local authorities are not unduly burdened.
Asked by: Lord Taylor of Warwick (Non-affiliated - Life peer)
Question to the Home Office:
To ask His Majesty's Government what assessment they have made of the implications for employers and workers of the removal of the mandatory element from their plans for digital identification.
Answered by Lord Hanson of Flint - Minister of State (Home Office)
The national digital ID will not be mandatory for individuals to obtain. However, digital right to work checks will be mandatory by the end of the Parliament
Currently, for British and Irish citizens, many right to work checks are paper based. This is vulnerable to fraud and does not create a clear record of when and where checks have been carried out
The digital ID will provide a modern, secure and trusted way for people to prove who they are and access services across the public and private sectors
We will issue the new digital ID, for free, to everybody who wants one and has the right to be in the UK, including the around 10% of UK citizens without traditional forms of ID
We will be consulting imminently - in a range of ways – to ensure the introduction of Digital ID is as effective and inclusive as possible.
Asked by: Mims Davies (Conservative - East Grinstead and Uckfield)
Question to the Home Office:
To ask the Secretary of State for the Home Department, how many asylum seekers have been moved from the Copthorne Hotel since 22 January 2026; and how many asylum seekers are still located at the site.
Answered by Alex Norris - Minister of State (Home Office)
The Home Office keeps the use of contingency accommodation under continual review to ensure that resources are managed responsibly while upholding our statutory obligations to support eligible asylum seekers.
However, for reasons of safety, security and the welfare of both service users and staff, the Home Office does not disclose operationally sensitive information relating to individual accommodation sites, including the movement of asylum seekers into or out of specific hotels.
It would not be appropriate for the department to comment on the operational status or use of any individual location.