Asked by: Bell Ribeiro-Addy (Labour - Clapham and Brixton Hill)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, whether the government has ever issued a formal warning to Serco under the Strategic Supplier Risk Management Policy.
Answered by Georgia Gould - Parliamentary Secretary (Cabinet Office)
The government has taken significant steps to increase transparency in the delivery of public services. Cabinet Office regularly publish a list of the most significant contracts held by central government on Gov.uk. This list includes up to four Key Performance Indicators (KPIs) for each contract, along with the supplier's performance against those KPIs.
Serco’s contract performance information is available here: https://www.gov.uk/government/publications/key-performance-indicators-kpis-for-governments-most-important-contracts.
In 2019, the government introduced a new approach to the monitoring and management of strategic suppliers through a Memorandum of Understanding (MOU) between the government and each of its strategic suppliers. Strategic Suppliers have agreed to provide government with the information it needs to monitor and manage risks across their supply chains. Details of the current policy can be found here:
The Government does not routinely release information relating to formal warnings issued to suppliers as this may prejudice a supplier’s commercial interests.
Contracting Authorities are responsible for the award of contracts in line with the procurement regulations at the time of the award. This would include undertaking due diligence on suppliers as required by those regulations. It would not be appropriate for the Cabinet Office to comment on any specific procurements, that would be for the relevant Contracting Authority to respond.
Details of central government contracts above £12,000 and public sector contracts above £30,000 for procurements commenced before 24 February 2025 are published on Contracts Finder (https://www.gov.uk/contracts-finder). Contracts procured under the Procurement Act 2023, which came into force on 24 February 2025, are published on the Central Digital Platform Find a Tender service (https://www.find-tender.service.gov.uk/Search/Results).
The government must ensure that there are sufficient safeguards in place to allow the prevention of suppliers with a history of serious contractual failures from being awarded public contracts. The recently launched Procurement Act 2023 has strengthened our ability to respond where issues arise and address poor performance. The Act makes it easier for contracting authorities to exclude suppliers from bidding for public contracts for past poor performance or where there has been breach of contract. Cabinet Office has published extensive guidance to support contracting authorities, in addition to a robust and wide reaching training offer to support the implementation of the Procurement Act.
Asked by: Bell Ribeiro-Addy (Labour - Clapham and Brixton Hill)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, whether his Department maintains a centralised record of contract performance issues relating to Serco.
Answered by Georgia Gould - Parliamentary Secretary (Cabinet Office)
The government has taken significant steps to increase transparency in the delivery of public services. Cabinet Office regularly publish a list of the most significant contracts held by central government on Gov.uk. This list includes up to four Key Performance Indicators (KPIs) for each contract, along with the supplier's performance against those KPIs.
Serco’s contract performance information is available here: https://www.gov.uk/government/publications/key-performance-indicators-kpis-for-governments-most-important-contracts.
In 2019, the government introduced a new approach to the monitoring and management of strategic suppliers through a Memorandum of Understanding (MOU) between the government and each of its strategic suppliers. Strategic Suppliers have agreed to provide government with the information it needs to monitor and manage risks across their supply chains. Details of the current policy can be found here:
The Government does not routinely release information relating to formal warnings issued to suppliers as this may prejudice a supplier’s commercial interests.
Contracting Authorities are responsible for the award of contracts in line with the procurement regulations at the time of the award. This would include undertaking due diligence on suppliers as required by those regulations. It would not be appropriate for the Cabinet Office to comment on any specific procurements, that would be for the relevant Contracting Authority to respond.
Details of central government contracts above £12,000 and public sector contracts above £30,000 for procurements commenced before 24 February 2025 are published on Contracts Finder (https://www.gov.uk/contracts-finder). Contracts procured under the Procurement Act 2023, which came into force on 24 February 2025, are published on the Central Digital Platform Find a Tender service (https://www.find-tender.service.gov.uk/Search/Results).
The government must ensure that there are sufficient safeguards in place to allow the prevention of suppliers with a history of serious contractual failures from being awarded public contracts. The recently launched Procurement Act 2023 has strengthened our ability to respond where issues arise and address poor performance. The Act makes it easier for contracting authorities to exclude suppliers from bidding for public contracts for past poor performance or where there has been breach of contract. Cabinet Office has published extensive guidance to support contracting authorities, in addition to a robust and wide reaching training offer to support the implementation of the Procurement Act.
Asked by: Bell Ribeiro-Addy (Labour - Clapham and Brixton Hill)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, how may times Serco has (a) been awarded financial penalties and (b) had payments withheld by Government departments for performance failures since 2020.
Answered by Georgia Gould - Parliamentary Secretary (Cabinet Office)
The government has taken significant steps to increase transparency in the delivery of public services. Cabinet Office regularly publish a list of the most significant contracts held by central government on Gov.uk. This list includes up to four Key Performance Indicators (KPIs) for each contract, along with the supplier's performance against those KPIs.
Serco’s contract performance information is available here: https://www.gov.uk/government/publications/key-performance-indicators-kpis-for-governments-most-important-contracts.
In 2019, the government introduced a new approach to the monitoring and management of strategic suppliers through a Memorandum of Understanding (MOU) between the government and each of its strategic suppliers. Strategic Suppliers have agreed to provide government with the information it needs to monitor and manage risks across their supply chains. Details of the current policy can be found here:
The Government does not routinely release information relating to formal warnings issued to suppliers as this may prejudice a supplier’s commercial interests.
Contracting Authorities are responsible for the award of contracts in line with the procurement regulations at the time of the award. This would include undertaking due diligence on suppliers as required by those regulations. It would not be appropriate for the Cabinet Office to comment on any specific procurements, that would be for the relevant Contracting Authority to respond.
Details of central government contracts above £12,000 and public sector contracts above £30,000 for procurements commenced before 24 February 2025 are published on Contracts Finder (https://www.gov.uk/contracts-finder). Contracts procured under the Procurement Act 2023, which came into force on 24 February 2025, are published on the Central Digital Platform Find a Tender service (https://www.find-tender.service.gov.uk/Search/Results).
The government must ensure that there are sufficient safeguards in place to allow the prevention of suppliers with a history of serious contractual failures from being awarded public contracts. The recently launched Procurement Act 2023 has strengthened our ability to respond where issues arise and address poor performance. The Act makes it easier for contracting authorities to exclude suppliers from bidding for public contracts for past poor performance or where there has been breach of contract. Cabinet Office has published extensive guidance to support contracting authorities, in addition to a robust and wide reaching training offer to support the implementation of the Procurement Act.
Asked by: Bell Ribeiro-Addy (Labour - Clapham and Brixton Hill)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, how many Government contracts held by Serco have been subject to (a) formal performance review, (b) warning notices and (c) breach proceedings in the last five years.
Answered by Georgia Gould - Parliamentary Secretary (Cabinet Office)
The government has taken significant steps to increase transparency in the delivery of public services. Cabinet Office regularly publish a list of the most significant contracts held by central government on Gov.uk. This list includes up to four Key Performance Indicators (KPIs) for each contract, along with the supplier's performance against those KPIs.
Serco’s contract performance information is available here: https://www.gov.uk/government/publications/key-performance-indicators-kpis-for-governments-most-important-contracts.
In 2019, the government introduced a new approach to the monitoring and management of strategic suppliers through a Memorandum of Understanding (MOU) between the government and each of its strategic suppliers. Strategic Suppliers have agreed to provide government with the information it needs to monitor and manage risks across their supply chains. Details of the current policy can be found here:
The Government does not routinely release information relating to formal warnings issued to suppliers as this may prejudice a supplier’s commercial interests.
Contracting Authorities are responsible for the award of contracts in line with the procurement regulations at the time of the award. This would include undertaking due diligence on suppliers as required by those regulations. It would not be appropriate for the Cabinet Office to comment on any specific procurements, that would be for the relevant Contracting Authority to respond.
Details of central government contracts above £12,000 and public sector contracts above £30,000 for procurements commenced before 24 February 2025 are published on Contracts Finder (https://www.gov.uk/contracts-finder). Contracts procured under the Procurement Act 2023, which came into force on 24 February 2025, are published on the Central Digital Platform Find a Tender service (https://www.find-tender.service.gov.uk/Search/Results).
The government must ensure that there are sufficient safeguards in place to allow the prevention of suppliers with a history of serious contractual failures from being awarded public contracts. The recently launched Procurement Act 2023 has strengthened our ability to respond where issues arise and address poor performance. The Act makes it easier for contracting authorities to exclude suppliers from bidding for public contracts for past poor performance or where there has been breach of contract. Cabinet Office has published extensive guidance to support contracting authorities, in addition to a robust and wide reaching training offer to support the implementation of the Procurement Act.
Asked by: Bell Ribeiro-Addy (Labour - Clapham and Brixton Hill)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, whether any Departments have reported material concerns on Serco’s delivery of contracted services to his Department in the last 12 months.
Answered by Georgia Gould - Parliamentary Secretary (Cabinet Office)
The government has taken significant steps to increase transparency in the delivery of public services. Cabinet Office regularly publish a list of the most significant contracts held by central government on Gov.uk. This list includes up to four Key Performance Indicators (KPIs) for each contract, along with the supplier's performance against those KPIs.
Serco’s contract performance information is available here: https://www.gov.uk/government/publications/key-performance-indicators-kpis-for-governments-most-important-contracts.
In 2019, the government introduced a new approach to the monitoring and management of strategic suppliers through a Memorandum of Understanding (MOU) between the government and each of its strategic suppliers. Strategic Suppliers have agreed to provide government with the information it needs to monitor and manage risks across their supply chains. Details of the current policy can be found here:
The Government does not routinely release information relating to formal warnings issued to suppliers as this may prejudice a supplier’s commercial interests.
Contracting Authorities are responsible for the award of contracts in line with the procurement regulations at the time of the award. This would include undertaking due diligence on suppliers as required by those regulations. It would not be appropriate for the Cabinet Office to comment on any specific procurements, that would be for the relevant Contracting Authority to respond.
Details of central government contracts above £12,000 and public sector contracts above £30,000 for procurements commenced before 24 February 2025 are published on Contracts Finder (https://www.gov.uk/contracts-finder). Contracts procured under the Procurement Act 2023, which came into force on 24 February 2025, are published on the Central Digital Platform Find a Tender service (https://www.find-tender.service.gov.uk/Search/Results).
The government must ensure that there are sufficient safeguards in place to allow the prevention of suppliers with a history of serious contractual failures from being awarded public contracts. The recently launched Procurement Act 2023 has strengthened our ability to respond where issues arise and address poor performance. The Act makes it easier for contracting authorities to exclude suppliers from bidding for public contracts for past poor performance or where there has been breach of contract. Cabinet Office has published extensive guidance to support contracting authorities, in addition to a robust and wide reaching training offer to support the implementation of the Procurement Act.
Asked by: Bell Ribeiro-Addy (Labour - Clapham and Brixton Hill)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what steps he has taken to (a) monitor and (b) evaluate the performance of Serco in the multiple contracts held with central government.
Answered by Georgia Gould - Parliamentary Secretary (Cabinet Office)
The government has taken significant steps to increase transparency in the delivery of public services. Cabinet Office regularly publish a list of the most significant contracts held by central government on Gov.uk. This list includes up to four Key Performance Indicators (KPIs) for each contract, along with the supplier's performance against those KPIs.
Serco’s contract performance information is available here: https://www.gov.uk/government/publications/key-performance-indicators-kpis-for-governments-most-important-contracts.
In 2019, the government introduced a new approach to the monitoring and management of strategic suppliers through a Memorandum of Understanding (MOU) between the government and each of its strategic suppliers. Strategic Suppliers have agreed to provide government with the information it needs to monitor and manage risks across their supply chains. Details of the current policy can be found here:
The Government does not routinely release information relating to formal warnings issued to suppliers as this may prejudice a supplier’s commercial interests.
Contracting Authorities are responsible for the award of contracts in line with the procurement regulations at the time of the award. This would include undertaking due diligence on suppliers as required by those regulations. It would not be appropriate for the Cabinet Office to comment on any specific procurements, that would be for the relevant Contracting Authority to respond.
Details of central government contracts above £12,000 and public sector contracts above £30,000 for procurements commenced before 24 February 2025 are published on Contracts Finder (https://www.gov.uk/contracts-finder). Contracts procured under the Procurement Act 2023, which came into force on 24 February 2025, are published on the Central Digital Platform Find a Tender service (https://www.find-tender.service.gov.uk/Search/Results).
The government must ensure that there are sufficient safeguards in place to allow the prevention of suppliers with a history of serious contractual failures from being awarded public contracts. The recently launched Procurement Act 2023 has strengthened our ability to respond where issues arise and address poor performance. The Act makes it easier for contracting authorities to exclude suppliers from bidding for public contracts for past poor performance or where there has been breach of contract. Cabinet Office has published extensive guidance to support contracting authorities, in addition to a robust and wide reaching training offer to support the implementation of the Procurement Act.
Asked by: Bell Ribeiro-Addy (Labour - Clapham and Brixton Hill)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, whether his Department has conducted lessons-learned exercises on Serco’s delivery of public contracts; and what steps he is taking to ensure compliance with contractual conditions.
Answered by Georgia Gould - Parliamentary Secretary (Cabinet Office)
The government has taken significant steps to increase transparency in the delivery of public services. Cabinet Office regularly publish a list of the most significant contracts held by central government on Gov.uk. This list includes up to four Key Performance Indicators (KPIs) for each contract, along with the supplier's performance against those KPIs.
Serco’s contract performance information is available here: https://www.gov.uk/government/publications/key-performance-indicators-kpis-for-governments-most-important-contracts.
In 2019, the government introduced a new approach to the monitoring and management of strategic suppliers through a Memorandum of Understanding (MOU) between the government and each of its strategic suppliers. Strategic Suppliers have agreed to provide government with the information it needs to monitor and manage risks across their supply chains. Details of the current policy can be found here:
The Government does not routinely release information relating to formal warnings issued to suppliers as this may prejudice a supplier’s commercial interests.
Contracting Authorities are responsible for the award of contracts in line with the procurement regulations at the time of the award. This would include undertaking due diligence on suppliers as required by those regulations. It would not be appropriate for the Cabinet Office to comment on any specific procurements, that would be for the relevant Contracting Authority to respond.
Details of central government contracts above £12,000 and public sector contracts above £30,000 for procurements commenced before 24 February 2025 are published on Contracts Finder (https://www.gov.uk/contracts-finder). Contracts procured under the Procurement Act 2023, which came into force on 24 February 2025, are published on the Central Digital Platform Find a Tender service (https://www.find-tender.service.gov.uk/Search/Results).
The government must ensure that there are sufficient safeguards in place to allow the prevention of suppliers with a history of serious contractual failures from being awarded public contracts. The recently launched Procurement Act 2023 has strengthened our ability to respond where issues arise and address poor performance. The Act makes it easier for contracting authorities to exclude suppliers from bidding for public contracts for past poor performance or where there has been breach of contract. Cabinet Office has published extensive guidance to support contracting authorities, in addition to a robust and wide reaching training offer to support the implementation of the Procurement Act.
Asked by: Bell Ribeiro-Addy (Labour - Clapham and Brixton Hill)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, whether his Department has undertaken a cross-government review on the use of outsourcing providers with a history of (a) contractual breaches and (b) financial penalties.
Answered by Georgia Gould - Parliamentary Secretary (Cabinet Office)
The government has taken significant steps to increase transparency in the delivery of public services. Cabinet Office regularly publish a list of the most significant contracts held by central government on Gov.uk. This list includes up to four Key Performance Indicators (KPIs) for each contract, along with the supplier's performance against those KPIs.
Serco’s contract performance information is available here: https://www.gov.uk/government/publications/key-performance-indicators-kpis-for-governments-most-important-contracts.
In 2019, the government introduced a new approach to the monitoring and management of strategic suppliers through a Memorandum of Understanding (MOU) between the government and each of its strategic suppliers. Strategic Suppliers have agreed to provide government with the information it needs to monitor and manage risks across their supply chains. Details of the current policy can be found here:
The Government does not routinely release information relating to formal warnings issued to suppliers as this may prejudice a supplier’s commercial interests.
Contracting Authorities are responsible for the award of contracts in line with the procurement regulations at the time of the award. This would include undertaking due diligence on suppliers as required by those regulations. It would not be appropriate for the Cabinet Office to comment on any specific procurements, that would be for the relevant Contracting Authority to respond.
Details of central government contracts above £12,000 and public sector contracts above £30,000 for procurements commenced before 24 February 2025 are published on Contracts Finder (https://www.gov.uk/contracts-finder). Contracts procured under the Procurement Act 2023, which came into force on 24 February 2025, are published on the Central Digital Platform Find a Tender service (https://www.find-tender.service.gov.uk/Search/Results).
The government must ensure that there are sufficient safeguards in place to allow the prevention of suppliers with a history of serious contractual failures from being awarded public contracts. The recently launched Procurement Act 2023 has strengthened our ability to respond where issues arise and address poor performance. The Act makes it easier for contracting authorities to exclude suppliers from bidding for public contracts for past poor performance or where there has been breach of contract. Cabinet Office has published extensive guidance to support contracting authorities, in addition to a robust and wide reaching training offer to support the implementation of the Procurement Act.
Asked by: Bell Ribeiro-Addy (Labour - Clapham and Brixton Hill)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what assessment he has made of the potential impact of contracts with (a) Serco and (b) other providers for critical public safety services on the reputation of the Government.
Answered by Georgia Gould - Parliamentary Secretary (Cabinet Office)
The government has taken significant steps to increase transparency in the delivery of public services. Cabinet Office regularly publish a list of the most significant contracts held by central government on Gov.uk. This list includes up to four Key Performance Indicators (KPIs) for each contract, along with the supplier's performance against those KPIs.
Serco’s contract performance information is available here: https://www.gov.uk/government/publications/key-performance-indicators-kpis-for-governments-most-important-contracts.
In 2019, the government introduced a new approach to the monitoring and management of strategic suppliers through a Memorandum of Understanding (MOU) between the government and each of its strategic suppliers. Strategic Suppliers have agreed to provide government with the information it needs to monitor and manage risks across their supply chains. Details of the current policy can be found here:
The Government does not routinely release information relating to formal warnings issued to suppliers as this may prejudice a supplier’s commercial interests.
Contracting Authorities are responsible for the award of contracts in line with the procurement regulations at the time of the award. This would include undertaking due diligence on suppliers as required by those regulations. It would not be appropriate for the Cabinet Office to comment on any specific procurements, that would be for the relevant Contracting Authority to respond.
Details of central government contracts above £12,000 and public sector contracts above £30,000 for procurements commenced before 24 February 2025 are published on Contracts Finder (https://www.gov.uk/contracts-finder). Contracts procured under the Procurement Act 2023, which came into force on 24 February 2025, are published on the Central Digital Platform Find a Tender service (https://www.find-tender.service.gov.uk/Search/Results).
The government must ensure that there are sufficient safeguards in place to allow the prevention of suppliers with a history of serious contractual failures from being awarded public contracts. The recently launched Procurement Act 2023 has strengthened our ability to respond where issues arise and address poor performance. The Act makes it easier for contracting authorities to exclude suppliers from bidding for public contracts for past poor performance or where there has been breach of contract. Cabinet Office has published extensive guidance to support contracting authorities, in addition to a robust and wide reaching training offer to support the implementation of the Procurement Act.
Asked by: Bell Ribeiro-Addy (Labour - Clapham and Brixton Hill)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what recent assessment he has made of the adequacy of Serco’s performance in delivering Government contracts across Departments.
Answered by Georgia Gould - Parliamentary Secretary (Cabinet Office)
The government has taken significant steps to increase transparency in the delivery of public services. Cabinet Office regularly publish a list of the most significant contracts held by central government on Gov.uk. This list includes up to four Key Performance Indicators (KPIs) for each contract, along with the supplier's performance against those KPIs.
Serco’s contract performance information is available here: https://www.gov.uk/government/publications/key-performance-indicators-kpis-for-governments-most-important-contracts.
In 2019, the government introduced a new approach to the monitoring and management of strategic suppliers through a Memorandum of Understanding (MOU) between the government and each of its strategic suppliers. Strategic Suppliers have agreed to provide government with the information it needs to monitor and manage risks across their supply chains. Details of the current policy can be found here:
The Government does not routinely release information relating to formal warnings issued to suppliers as this may prejudice a supplier’s commercial interests.
Contracting Authorities are responsible for the award of contracts in line with the procurement regulations at the time of the award. This would include undertaking due diligence on suppliers as required by those regulations. It would not be appropriate for the Cabinet Office to comment on any specific procurements, that would be for the relevant Contracting Authority to respond.
Details of central government contracts above £12,000 and public sector contracts above £30,000 for procurements commenced before 24 February 2025 are published on Contracts Finder (https://www.gov.uk/contracts-finder). Contracts procured under the Procurement Act 2023, which came into force on 24 February 2025, are published on the Central Digital Platform Find a Tender service (https://www.find-tender.service.gov.uk/Search/Results).
The government must ensure that there are sufficient safeguards in place to allow the prevention of suppliers with a history of serious contractual failures from being awarded public contracts. The recently launched Procurement Act 2023 has strengthened our ability to respond where issues arise and address poor performance. The Act makes it easier for contracting authorities to exclude suppliers from bidding for public contracts for past poor performance or where there has been breach of contract. Cabinet Office has published extensive guidance to support contracting authorities, in addition to a robust and wide reaching training offer to support the implementation of the Procurement Act.