Asked by: Alex Burghart (Conservative - Brentwood and Ongar)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, pursuant to the Answer of 25 March 2026 to Question 119977 on Proof of Identity: Digital Technology, whether the postcode lottery process will invite (a) named individuals or (b) any householder who lives at a randomly selected address.
Answered by James Frith - Parliamentary Under Secretary of State (Department for Science, Innovation and Technology)
The People’s Panel for Digital ID is selected via civic lottery to ensure a representative sample of the public. Invitations are not sent to named individuals. Only one person from each household can be selected.
Asked by: Mike Wood (Conservative - Kingswinford and South Staffordshire)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, pursuant to the answer of 9 April 2026 to Question 113778 on Propriety and Constitution Group: Recruitment, for what the reason the recruitment process did not open when Darren Tierney moved to the ONS in August 2025.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Director General for Propriety and Constitution Group is currently filled on an interim basis, a permanent appointment has not been made to date. The recruitment campaign remains in the planning stages and details will be released in due course.
Asked by: Susan Murray (Liberal Democrat - Mid Dunbartonshire)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what contractual minimum service levels Capita is required to meet in administering the Civil Service Pension Scheme; what penalties apply when those standards are missed; and how often such penalties have been applied in the last 12 months.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.
The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.
Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.
Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.
The Cabinet Office has mandated Capita that they must restore service levels by the end of June 2026. We are using every commercial lever at our disposal, including withholding payments for deliverables that have not been met. We also reserve the right to take further formal action to ensure the service returns to the required standards.
In the week commencing 20 March 2026, the average wait time was 2 minutes and 3 seconds, with 70% of calls answered in less than 30 seconds. Improvements are still to be made to ensure calls are answered as per the agreed contractual rate.
Capita has made lump sum payments to 10,147 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.
To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.
The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates
Asked by: Susan Murray (Liberal Democrat - Mid Dunbartonshire)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what minimum service levels apply to Capita’s telephone helpline for Civil Service Pension Scheme members.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.
The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.
Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.
Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.
The Cabinet Office has mandated Capita that they must restore service levels by the end of June 2026. We are using every commercial lever at our disposal, including withholding payments for deliverables that have not been met. We also reserve the right to take further formal action to ensure the service returns to the required standards.
In the week commencing 20 March 2026, the average wait time was 2 minutes and 3 seconds, with 70% of calls answered in less than 30 seconds. Improvements are still to be made to ensure calls are answered as per the agreed contractual rate.
Capita has made lump sum payments to 10,147 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.
To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.
The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates
Asked by: Mike Wood (Conservative - Kingswinford and South Staffordshire)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, whether his Department has made a comparative assessment of the salary outcomes, promotion rates and role progression of (a) participants in the Senior Leaders Scheme and (b) civil servants who did not participate; and whether his Department has undertaken cost benefit analysis of that scheme including average time to promotion, changes in performance markings, retention rates and the financial return on investment.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
A feasibility assessment for management evaluations was conducted, concluding that the data necessary was neither timely, easily available nor held centrally.
Asked by: Michelle Welsh (Labour - Sherwood Forest)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what steps his Department is taking to help reduce the time taken for quotes to be issued to people who are members of the Civil Service pension scheme.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.
The issues and delays facing many civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.
Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.
Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.
Capita has made lump sum payments to 8,979 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.
To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.
The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates
Asked by: Mike Wood (Conservative - Kingswinford and South Staffordshire)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, with reference to the speech Move fast. Fix things, delivered on 20 January 2026, whether Ministers will have the authority to prevent Senior Civil Servants subject to performance processes from taking up new posts secured through fair and open competition.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Government is clear that issues surrounding underperformance in the Civil Service must be robustly managed and not left unaddressed. Any work undertaken does not conflict with the Civil Service Recruitment Principles.
Asked by: Mike Wood (Conservative - Kingswinford and South Staffordshire)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, with reference to his speech Move fast. Fix things, delivered on 20 January 2026, by what mechanism Ministers will set KPIs for the Senior Civil Service; and whether those KPIs will be issued in writing.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Cabinet Secretary is introducing a new accountability and performance framework for Permanent Secretaries, designed to focus on delivering the Prime Minister's priorities and holding people to account for doing so. As part of this, objectives for Permanent Secretaries, underpinned by clear KPIs and expectations, will be agreed with Secretaries of State and reviewed regularly throughout the year. All SCS performance outcomes will be subject to Cabinet Office consistency checking.
Asked by: Mike Wood (Conservative - Kingswinford and South Staffordshire)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, with reference to his speech entitled Move fast. Fix things, delivered on 20 January 2026, whether KPIs set by Ministers will be subject to consistency checks by his Department.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Cabinet Secretary is introducing a new accountability and performance framework for Permanent Secretaries, designed to focus on delivering the Prime Minister's priorities and holding people to account for doing so. As part of this, objectives for Permanent Secretaries, underpinned by clear KPIs and expectations, will be agreed with Secretaries of State and reviewed regularly throughout the year. All SCS performance outcomes will be subject to Cabinet Office consistency checking.
Asked by: Euan Stainbank (Labour - Falkirk)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, with reference to 'Public Procurement: Growing British industry, jobs and skills Government response to consultation' on the 26th of March 2026, what assessment he has made of the potential merits of recognising bus manufacturing as an industry critical for National Security.
Answered by Chris Ward - Parliamentary Secretary (Cabinet Office)
The package I announced commits the government to publishing new guidance for departments on the appropriate use of the national security exemption in the Procurement Act 2023 when procuring from the AI, steel, shipbuilding and energy infrastructure sectors.
These four pathfinder sectors were selected based on their status as critical industries where disruptions in international markets have exposed vulnerabilities that threaten national interests and overall stability. We are initially focussing on these sectors because we believe that sovereign supply chain resilience is a critical factor in supporting national security.
I want to reassure that while bus manufacturing is not one of the sectors initially envisaged for the national security guidance, the wider package of procurement measures can benefit this sector, including, where relevant, changes to social value and its focus on jobs and communities. You will also be aware that Mayoral Transport Authorities have agreed to a minimum of 10% social value weighting in all future bus procurement tenders and a social value procurement working group has been set up to work with Mayoral Transport Authorities to share best practices on social value.
I am also in discussion with the department for transport on what further steps we can take to support British bus manufacturers.