Reforming the Child Maintenance Service (Public Services Committee Report)
(Limited Text - Ministerial Extracts only)
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The Minister of State, Department for Work and Pensions (Baroness Sherlock) (Lab)
My Lords, I am grateful to all noble Lords who have spoken and to the Public Services Committee, especially the former chair, my noble friend Lady Morris of Yardley, for her serious work on this. I am also grateful for the detailed and constructive report and express my thanks to the clerks who worked on it and the witnesses who informed it.
The Government share the committee’s focus on two priorities: helping children in separated families to avoid poverty and ensuring that both parents contribute their fair share. As was observed by various noble Lords, children do not choose for their parents to break up, and partners may leave each other, but they do not leave their children. The CMS plays a vital role in improving outcomes for children in separated families.
My noble friend Lady Morris said that I summarised at the end of my appearance—I apologise for what was clearly a long waffle beforehand—that the CMS’s job is
“to get money to kids”.
That is absolutely its job, and it does it: through both family-based arrangements and those made by the CMS, an estimated £2.9 billion is transferred each year to children in separated families, keeping around 120,000 children out of poverty. For clarity, “poverty” here means relative low income after housing costs. As has been pointed out, tackling child poverty is at the heart of this Government’s mission to break down barriers to opportunity. We estimate that the child poverty strategy that has been brought out will lift 550,000 children out of poverty in the final year of this Parliament.
But the committee is right: too many children still do not receive the support that they are due. So this Government have set out ambitions for the CMS to help change this. We want to deliver a fair and trustworthy service that is more accessible to parents, particularly those who are vulnerable, and we want to tackle non-compliance head on by moving to a single, streamlined service, where we can quickly identify and tackle missed payments.
I will try to cover the very range of things I have done in 20 minutes. When I fail, I will write to pick up those questions that I do not manage to answer. Even at the speed I speak, I do not think I will get through them all, but I will try to slow down so that Hansard can pick it up—if not passing dogs.
I say at the start that we all need to be realistic about this. I was struck by the fact that eight of us have spoken, of whom three either are or have been Ministers with responsibility for the Child Maintenance Service, either directly or from a more exalted standpoint. Successive Governments have brought in reforms of different kinds, yet we keep hearing about problems. Our job is to recognise that, when we are dealing with something as challenging as a service that faces parents at probably the worst point in their lives—when their lives have fallen apart and things are incredibly tense—the state needs to step in, as my noble friend Lady Morris said. But we must also recognise that the state cannot solve that problem, so it has to do all it can to encourage and enable parents to support their kids. We will keep pursuing continuous improvement, but I do not want to raise the idea that there is a single silver bullet. If there was, previous Governments would have found it, and the Ministers around this table would certainly have fired it—I have no doubt about that. I will do my best.
Let us talk about the removal of Direct Pay. It absolutely remains our complete and firm intention to legislate to remove Direct Pay, which we estimate could result in around 20,000 fewer children living in poverty. Moving to a single service, where the CMS monitors and transfers payments, will address the long-standing issues highlighted by our research into Direct Pay, including hidden non-compliance and the burden on parents having to chase payments themselves. It will also reduce unwanted contact between parents.
I realise that I have failed completely to persuade the noble Baroness, Lady Coffey, of the case for doing this. I will have a brief go, but I listened carefully to her comments. At the heart of this is the fact that, under the current Direct Pay model, the CMS cannot routinely monitor payments. That means that non-compliance can go undetected unless a parent reports an issue. Our research on this is interesting. It suggests clearly that only 60% of receiving parents report receiving the full amount due and that only 40% get it on time. Direct Pay is not performing brilliantly, and there are problems in Collect and Pay. We now know that Direct Pay is hiding significant amounts of non-compliance, so moving into a single service will enable routine monitoring, allowing earlier identification of missed payments and intervention.
Let us face it: Collect and Pay is made up of previously ineffective Direct Pay cases. Under the previous reforms, you can get into Collect and Pay only if you fail in Direct Pay, so Collect and Pay involves the people who did not manage to make it work in Direct Pay. Collect and Pay shows that, when payment behaviour is visible and enforceable, just over half of parents are fully compliant and a further quarter are partially compliant. Given that those are the difficult cases, that is something we need to hold on to.
Under those reforms, well-functioning Direct Pay cases should carry on. If things are working, there is no reason to assume that they cannot continue in a family-based arrangement, as long as we provide support with the calculation. If they are not working, they come into the main system. That will help compliance, and it will benefit victims and survivors of domestic abuse by removing the need for parents to chase missed payments or engage with each other. We will work closely with domestic abuse organisations to ensure that communications and support are safe, targeted and effective. The reality is that, when Direct Pay is removed, the level of non-compliance we anticipate being revealed could indeed put a bump in the statistics on non-compliant cases. But all that would be doing is surfacing hidden non-compliance in Direct Pay, not creating new levels of non-compliance.
Noble Lords are understandably keen to find out about the timing. As I have said, our firm intention is to remove Direct Pay, but we will have to wait to get primary legislation to do so. I want to make the changes as soon as possible, but the Committee will understand that the Government have a crowded legislative agenda and we have to take our place in that alongside the many other vital reforms that departments are pursuing. We are continuing to develop legislation on a range of matters related to welfare reform and I remain determined to legislate on this and other important matters as soon as parliamentary time allows. In the meantime, we are taking action to make it easier for parents to switch to the Collect and Pay service through our improvements to the change to service type process and being clear in our communication about what support is available for victims and survivors of domestic abuse.
On the additional workload—I have totally failed to persuade the noble Baroness, Lady Coffey, on this, too; my track record is not excellent here, but let me try again—I reassure the Committee that compliant Direct Pay cases require the same amount of work and caseworker resource as compliant cases in Collect and Pay. The main extra cost to DWP as a result of these reforms will be administering previously unidentified non-compliant cases. If the workload goes up, it will get in money from cases that at the moment are simply hidden.
There are also benefits in two other areas. First, some compliant cases will move to family-based arrangements and will not require the CMS to intervene at all. Secondly, the removal of the process of changing them from one to the other accounts for around 1,000 cases a month, and the resources released by ending that burden will be redirected where they are most needed, supporting the increased volume of cases that need support from the CMS.
The noble Lord, Lord Farmer, and others raised domestic abuse. The CMS has substantially strengthened its processes, due in no small part to the work of his supporter, Samantha Callan. I am very grateful for that work, which the department has read and benefited greatly from. We have certainly improved caseworker training and signposting resources, with a dedicated domestic abuse plan for caseworkers to follow in supporting victims. I think the noble Baroness, Lady Coffey, mentioned the Domestic Abuse Act. We know from our research that most victims and survivors of domestic abuse are unlikely to have enough evidence to pass the tests we would have to apply were we to introduce the provisions of that Act. The Act requires the Secretary of State to set out evidence requirements for domestic abuse in regulations. My latest and best advice from officials looking at this in detail is that that evidence would have to be court-based. That is because it would need to be verifiable and, when it is provided, could not be disputed by the other party because it has already been litigated. Someone could try to JR it, but if it has been through the courts that gets more difficult.
For victims and survivors who have enough evidence, we know it can be traumatic for them to relive the abuse by having to produce it and go through it again. We want to avoid that wherever possible. Our priority has to be making the CMS more effective at supporting all victims and survivors engaging directly with the service. However, I want to reassure the Committee that we are not closing the door on this; we will continue to explore evidence-based ways that could allow us to commence the Act in future, should it be needed as part of a broader package.
I turn to the calculation, which my noble friend Lady Morris and many others commented on. We looked carefully at the committee’s recommendations. We recognise that, to secure voluntary compliance, parents need to have faith that the amounts are fair and understand how they are calculated. That is why we conducted a review of the child maintenance calculation, focusing on ensuring that it strikes the right balance between both parents to encourage compliance and secure money for kids.
For the record, I will say what we will and will not be doing on this. Following the review, I am pleased to advise the Committee that we plan to reduce the income tolerance from 25% to 15% so that changes to income are captured more quickly and assessments remain fair to both parents. I hope that makes my noble friend Lady Morris happier. She spoke about things such as rental income; we will include unearned income within the standard calculation, which will ensure that liabilities more accurately reflect parents’ full financial circumstances. Those reforms will help ensure that the system better reflects how families earn and receive income today, helping deliver more consistent support for children.
We looked carefully at the committee’s recommendations on how child maintenance is calculated. While we agree with the spirit of many of them, we will not be adopting them, which I know will be disappointing. For example, we know from the experience of before the child support system was introduced that the family court approach added complexity, created delays and reduced the number of children able to benefit from maintenance. We are determined to avoid that. I take the points made by the noble Baroness, Lady Deech, whose expertise obviously far exceeds mine in this area. However, having looked at the problems created—this was the reason the administrative system was introduced in the first place—we do not feel that that is the way forward.
I will say that there are ways in which the court can do things. Parents are not obliged to use the CMS. They can, if they both choose, make their own arrangements or seek an order through the courts if they agree. Once a court order for child maintenance is in place, after 12 months someone can choose to come to the CMS. The courts also play a role where receiving parents want top-up above the threshold for the Commons, but we think that, fundamentally, for the bulk of parents an administrative system is the way forward.
We looked at whether more significant changes to the calculation, including changes to the rates and thresholds, would deliver the improvements in fairness and compliance that we wanted. As part of this, we undertook extensive research with users of the service, which has now been published, to understand how parents’ behaviours may be impacted by potential changes. Having carefully considered that research and other evidence through the review, it is clear that the case for proceeding with such large-scale change is currently not sufficiently strong. We will therefore not be moving to reform rates and thresholds at this time.
We are confident that the current approach, which uses HMRC income information to assess liabilities, provides stability and certainty for parents, subject to the changes that I have mentioned about the sensitivity threshold and types of unearned income. It gives us the flexibility to reflect a parent’s current income in the calculation where appropriate, which we can verify using real-time information for PAYE-paying parents. Alongside that, the variation process plays a crucial role; it allows parents to ask us to consider income or expenses falling outside the standard calculation, so that works better.
I am conscious of time, but I shall say another word on that. The judgment was in the end that the sharp end of the calculation is essentially a zero-sum game. If the amount of money due for one parent goes up, that received by the other parent goes down. That means that any reform affects the whole case load in extraordinarily different ways, and makes it very difficult to target any changes that would reliably ease affordability for the right parents without substantially reducing liability for many parents who are only just managing to support their children at existing levels.
The evidence that we have found does not demonstrate that the reform of rates of thresholds would deliver a meaningful improvement in the amount of maintenance paid. For example, we looked at making a change in the form of a hypothetical increase to the flat rate. Both receiving and paying parents felt that the change would have limited impact: receiving parents genuinely viewed modest increases as not enough to make a meaningful difference; paying parents felt that even a small increase would add to financial strain and be difficult to manage. In the end, we felt that this was not the time to do it. Changing liabilities during a period of continued cost of living pressures could inadvertently risk destabilising existing arrangements and result in lower compliance. I recognise that that is a disappointment to the Committee, but I wanted to be clear about opposition on that.
I turn to another favourite subject, implementing administrative liability orders. Work is still under way to implement ALOs. As the Committee knows, while child maintenance is reserved, enforcement in Scotland has to be carried out through the Scottish judicial system, which is devolved. We are working very closely with His Majesty’s Courts and Tribunals Service and the Scottish Government to get ALOs operating across Great Britain, and we will introduce the necessary legislation as soon as possible.
Just to be clear, it is the Scottish judicial system through which we would have to implement this, but there are complexities there. It turns out that uncoupling the liability order from the rather complex Scottish judicial process while retaining the ability to exercise the full range of enforcement measures through Scottish courts has proven significantly more challenging than I assume was envisaged when work began on commencing the powers in the 2023 Act by the noble Baroness, Lady Coffey. My department is working closely with the Office of the Advocate General and other key powers in the Scottish judicial system to find a solution that works that for everyone. I have personally spoken with the Advocate-General to make sure that we have her full support.
In response to the noble Baroness, Lady Coffey, I looked at commencing the powers in different parts of the UK at different times but, as it turns out, that simply creates different legal problems and operational challenges, as well as meaning that not everyone benefits. Nobody wants this to be implemented quickly more than I do; as soon as it possibly can be, it will be.
I want to clarify one thing on enforcement. The idea that there is no enforcement if you pay anything at all is simply not true. Stats are collected on those who pay anything to show compliance. There are technical reasons for not using stats showing 100% compliance or not, which I think we explained to the committee at times—but essentially I can write and explain that in detail, if it is helpful. There are technical reasons why parents who are in fact paying what we tell them may not show as paying 100% compliance, which both my predecessors as Ministers will understand. I should be happy to write if it was helpful to pursue that.
Also on enforcement, I am absolutely with the noble Baroness, Lady Stedman-Scott: I, too, have been shocked by the extent to which some people will go to avoid paying for their children. Having said that, I want to say that most parents want to do the right thing: they want to pay for their children and pay up, and our job is to help them to do it—but where they do not, it is right to go after them. Like the noble Baroness, I have been so impressed by the colleagues that I have met. I have visited child maintenance offices and our enforcement colleagues are doing everything that they can: they are brilliant, and I am grateful to the noble Baroness for saying that. The CMS has lots of fantastic staff and brilliant leadership, determined to keep driving for improvement, and it is really nice to hear that said, because otherwise they hear all the criticisms, as if we do not know the really good work that they do and how hard they work. There is not much more that I can say on that in the short term.
Let me try to rattle through things in my remaining four minutes. The noble Lord, Lord Farmer, and the noble Baronesses, Lady Pidgeon and Lady Stedman-Scott, asked some excellent questions about supporting parents. Noble Lords may be interested to know that we are looking at a range of new tools and guidance to support separated families, to help them make informed financial decisions and to help them choose the best option for them. These include enhancing the online calculator, by aligning it more closely with the statutory application to strengthen confidence in the estimates, and providing better ongoing support for family-based arrangements. When the reforms to abolish Direct Pay go ahead, parents will be given information to help them judge the suitability of a family-based operation, as well as on how to go ahead with the CMS if that is the way that they want to go. We are also working across government with the Ministry of Justice to look at how it is developing digital tools for post-separation contact and to make sure that it can align with what the CMS is doing, in order to support parents in making safe and sustainable family-based arrangements.
The noble Baroness, Lady Pidgeon, and the noble Lord, Lord Farmer, mentioned family hubs. The family hub presence should offer universal materials and information about how to book on to services for separated families, including signposting parents to the Child Maintenance Service. The hubs are deliberately designed to be a gateway to the full range of support that families need, so every hub will connect families to debt advice, welfare support, housing support and support with the cost of living. Child maintenance officials are working really closely with DfE colleagues to identify all the opportunities to share information about the CMS through the family hubs, so that they can do that. This is a really great opportunity. Obviously, because it is for everybody, we hope that it will also reach those parents; we are really working on that.
The noble Lord, Lord Farmer, also asked what we are doing to increase confidence in the CMS. There are two things here. First, despite what we have heard here today, we need to be clear that, although there are hard cases that test the service, overall, the service is much better than it used to be and most people’s cases run reasonably smoothly. People are still applying in large numbers. In fact, there has been an increase: as of last December, we are at almost 800,000 cases, up from 640,000 just three years earlier. So large numbers of people are coming and using the service and, within that, compliance has been going up.
We are not complacent, but I do work really hard to reach out. I run surgeries for MPs. We engage with stakeholder organisations. We go out there and talk. We are doing a lot. The CMS’s modernisation programme is also doing a lot to communicate with parents and to make it easier for them to find information. It is running targeted social media campaigns, including signposting people to tools and trying to move things along. We need to get the word out there: “The CMS is there for you, and it works”.
I may have to write on the mediation voucher but, again, I am really pleased with how it is going; I am grateful to the noble Lord for acknowledging that. The scheme is working well and has been heavily promoted.
I have only 15 seconds left. The noble Baroness, Lady Coffey, mentioned back-to-work employment. The Government are committed to supporting people into work; I will not go through all of that, but we are doing a huge amount there. However, survey evidence and CMS calculations suggest that the majority of paying parents are in work, so our job is to support them in this.
I am running out of time; I have only 10 seconds left. Let me simply say how grateful I am to the committee for its work and how determined I am to make this service work. The noble Baroness, Lady Morris, started by saying that I care about this issue; I am grateful to the noble Baroness, Lady Pidgeon, for acknowledging that. I absolutely do care, and I know that my whole department and the leadership of the CMS do too. We are determined to make this service the best it possibly can be; children and parents need it, and we will make it work.