Petitions

Tuesday 19th May 2026

(3 weeks, 1 day ago)

Petitions
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Tuesday 19 May 2026

Compensation Following South East Water Outages

Tuesday 19th May 2026

(3 weeks, 1 day ago)

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The petition of residents of the constituency of East Grinstead, Uckfield and the villages,
Declares that recent South East Water outages have had a particular impact on businesses in the constituency of East Grinstead, Uckfield and the villages; further declares that compensation offered to date is not adequate; and further declares that compensation can be paid to landlords in cases where landlords pay the water bill, but this does not reflect the end impact on businesses themselves of water outages.
The petitioners therefore request that the House of Commons urges the Government to take action to ensure that water companies are obliged to pay adequate compensation directly to affected businesses following outages such as the South East Water outage recently experienced in the constituency of East Grinstead and Uckfield.
And the petitioners remain, etc.—[Presented by Mims Davies, Official Report, 28 April 2026; Vol. 784, c. 871.]
[P003195]
Observations from the Parliamentary Under-Secretary of State for Environment, Food and Rural Affairs (Emma Hardy):
We recognise the serious disruption caused by recent South East Water outages, and the impact these outages have had on businesses in East Grinstead, Uckfield and the surrounding villages. The Government also note concerns that the compensation offered to date has not been adequate, and that current arrangements do not always reflect the end impact on businesses where landlords, rather than businesses themselves, pay the water bill.
All customers of water and sewerage companies are entitled to guaranteed minimum standards of service, known as the guaranteed standards scheme. GSS is designed to provide swift, automatic compensation where standards are not met, recognising disruption and inconvenience.
Where a company fails to meet any of the standards, it is required to make a specified payment to the affected household or business customer. The Government announced a major update to the GSS as part of its initial package of water sector reforms in July 2025. This represented a step change in the level of compensation available to businesses during prolonged outages, reflecting the impact that loss of water can have on business activity.
For household customers we have increased the minimum payment from an initial payment of £20 and an additional £10 for each subsequent 24 hours where the supply is not restored, to an initial payment of £50 and an additional £50 for each subsequent 12 hours.
For business customers we have increased the minimum payment from an initial payment of £50 and an additional £25 for each subsequent 24 hours where the supply is not restored, to an initial payment of £100 and an additional £100 for each subsequent 12 hours.
The total value of GSS payments made by companies in England was £6 million in 2024-25. Companies publish the total value of GSS payments in their annual performance reports. We therefore expect to receive data for 2025-26 in summer 2026.
To strengthen how complaints are handled in the sector, we will establish a new water ombudsman, which will be approved and overseen by the regulator. It will have powers to ensure that all customers, including businesses, can access legally binding resolutions if water companies fail to effectively and fairly resolve complaints.
The Government published their “A new vision for water” White Paper on 20 January 2026, setting out once-in-a-generation reforms to the water system that will secure a fair deal for customers and the environment, and rebuild public trust in the system.
The White Paper set out plans for a new, powerful single regulator and a chief engineer, as part of stronger, prevention-first regulation and a whole-sector approach. This will ensure that there is nowhere to hide if there is poor performance, including failures that lead to prolonged outages affecting households and local businesses. These reforms build on action already taken to ban unfair bonuses, secure record levels of investment and introduce tougher laws across the sector.
This will replace the current fragmented system with one regulator that is capable of integrated management of the water system. It will be able to deliver better services for customers, joined-up regulation and a cleaner environment for nature and the public. Its core mission will be to deliver fair and effective regulation that protects and improves public health, safeguards the environment and drives investment—ensuring trust, accountability and value for all. It is intended that the new regulator will be established as soon as possible following Royal Assent of the future water reform Bill.
We have taken decisive action through the Water (Special Measures) Act 2025, which delivered immediate measures to tackle poor performance, including banning unfair executive bonuses. More than £4 million of unfair bonuses were rightly blocked by Ofwat for 2024-25. In light of the recent unacceptable outages, South East Water’s chief executive rightly confirmed to the Environment, Food and Rural Affairs Committee in April that he will not be receiving a bonus for 2025-26. Subsequently, he has confirmed that he will be stepping down after a successor is found. This follows the announcement on 1 May 2026 that Chris Train, the chair of South East Water, would be stepping down.
Through these reforms, we are addressing the causes of poor performance in the water sector, and strengthening protections for customers and businesses, following incidents such as those experienced in East Grinstead and Uckfield.

River Brue and water regulation

Tuesday 19th May 2026

(3 weeks, 1 day ago)

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The petition of residents of the constituency of Glastonbury and Somerton,
Declares that the River Brue is a valued ecological area that supports local trout, eel and other fish populations; further declares that the River Brue was polluted by sewage 203 times in 2025 lasting 2,716 hours; further notes with concern the high phosphate levels in the Brue; further notes the work done by groups such as the Brue Crew, Somerset Wildlife Trust and the Somerset Eel Recovery Project to campaign for the River Brue’s health; further notes the use of the River Brue for recreational use and wild swimming; further declares that the Government should replace Ofwat with a stronger unified regulator; further declares that there should be full transparency on sewage discharges including mandatory reporting of volume as well as duration; further declares that there should be a shift to public benefit models for water companies that are mutually owned by customers and professionally managed to ensure profits are reinvested into infrastructure; and further declares that action should be taken to close loopholes that allow water company executives to avoid bonus restrictions.
The petitioners therefore request that the House of Commons urge the Government to take further action to save the River Brue catchment, starting with replacing Ofwat with a stronger unified regulator, and enforcing full transparency on sewage discharges.
And the petitioners remain, etc.—[Presented by Sarah Dyke, Official Report, 22 April 2026; Vol. 784, c. 405.]
[P003189]
Observations from the Parliamentary Under-Secretary of State for Environment, Food and Rural Affairs (Emma Hardy):
Main Response:
We have begun rebuilding the water network to clean up our rivers, lakes and seas. In one of the largest infrastructure projects in this country’s history, £104 billion is being invested to upgrade crumbling pipes and sewage treatment works across the country.
Water companies are investing over £10 billion, a record amount, to improve nearly 2,500 storm overflows across England by 2030.
By 2050 we are expecting £60 billion of investment to have been delivered across England—this figure is set out in the Department for Environment, Food and Rural Affairs impact assessment for the storm overflows discharge reduction plan. Guided by the plan, improvements in this price review are being front-loaded in the most urgent areas. We are expecting water companies first to tackle the worst-polluting and most harmful storm overflows, prioritising those discharging near designated bathing waters and into or near high-priority sites.
Customer bills earmarked for investment must now be spent on new sewage pipes and treatment works, not spent on shareholder payments or bonuses. The Government have taken decisive action through the Water (Special Measures) Act 2025, which delivered immediate measures to tackle poor performance, including banning unfair executive bonuses. More than £4 million of unfair bonuses were rightly blocked by Ofwat for 2024-25.
We are aware that concerns have been noted about a lack of transparency regarding reporting of executive pay in the water sector. The Government will not tolerate any company attempting to circumvent the bonus rule by introducing salary increases to offset any bonus losses, such as via new financial vehicles, payments through parent companies, or any other mechanism. Ofwat has consulted on tightening requirements. Companies are now required to publicly report the total remuneration received by each director and a breakdown of the different elements of that remuneration—for example, base salary, performance-related pay and other benefits—including explanations of what each element of pay relates to, across regulated, group and parent companies.
The Environment Agency attends pollution incidents in the Brue catchment. Where there is significant harm to the environment, the EA will not hesitate to take the appropriate enforcement action.
Under AMP8 (2025 to 30) of the water industry national environment programme, Wessex Water is undertaking the following measures within the Brue catchment:
Investigation of 11 storm overflows identified as frequently spilling, to determine the contributing factors and to identify measures to reduce spill frequency and associated environmental risk.
In agreement with the Environment Agency, delivery of innovative nature-based treatment trial solutions at three storm overflows by March 2030. The trials are intended to reduce the environmental impact of these discharges and to ensure no ecological harm to the River Brue.
Installation of event duration monitoring at 13 wastewater pumping stations that hold permits only for emergency overflows, in accordance with regulatory requirements.
Upgrades at seven wastewater treatment works to achieve compliance with tightened phosphorus permit limits.
Upgrades at Shepton Mallet wastewater treatment works to meet a new zinc improvement limit.
The EA, between April 2025 and March 2026, has inspected 60 of Wessex Water’s 84 permitted sites in the Brue catchment. Where the EA found issues, it required Wessex Water to improve its sites and operations. This was part of a national programme to increase scrutiny of water companies. The EA will return to previously inspected sites to confirm that improvements have been made.
To fund its tougher inspections and enforcement regime, the EA has increased its water quality charges to £149 million from 2025-26, ensuring that water companies pay the cost of regulating the sector. In March 2026 the EA hit a key milestone, completing over 10,000 inspections of water company assets in the last 12 months.
The White Paper sets out our intention to establish a new powerful single regulator, bringing together the relevant functions from the existing regulators into one new body, as part of stronger, prevention-first regulation and a whole-sector approach for tackling water pollution and protecting the environment and public health. That means nowhere to hide poor performance, building on action already taken to ban bonuses, to ensure that bills are fair and affordable, to secure record levels of investment and to introduce tougher laws in the sector.
It is important that water companies fit the most appropriate type of monitors to ensure that we gain valuable information on sewage discharges. Installing the type of monitor required to accurately and reliably measure the volume of a sewage discharge would require significant investment and provide limited additional insight into the impact of a discharge. Instead, we are choosing to focus on the roll-out of continuous water quality monitoring, starting with CWQMs at 25% of storm overflows and wastewater treatment works by 2030. CWQMs will help quantify the local water quality impacts of sewerage undertaker assets on our water courses, increase public understanding of the same, and inform regulatory action and improvement programmes. Supporting this approach, the Independent Water Commissioner acknowledged that measuring the impact, rather than the volume, of storm overflow discharges is the best approach to ensure that the effect on the environment is understood.
Regarding ownership models, the Independent Water Commission’s final report found no link between ownership model and performance. Any mandatory changes in ownership would be costly and complicated, and would not deliver a material benefit to the public and the environment. As detailed in the White Paper, we are making it easier for a company’s owners to change their ownership model, by ensuring that the new regulator has a transparent process to assess whether a change should go ahead.

River Wye pollution

Tuesday 19th May 2026

(3 weeks, 1 day ago)

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The petition of residents of the United Kingdom,
Declares that the River Wye has been in the headlines since 2020 as one of the UK’s most polluted rivers, and that phosphate pollution is especially severe in the Rivers Lugg, Arrow and Frome; further declares that the Environment Agency’s plan for reducing pollution levels in the river falls short of what is needed to fix the problem and restore the health of the river; and further declares that introducing a Water Protection Zone would formally identify all sources of pollution, specify who should do what and by when to reduce and prevent pollution, and restrict or ban certain polluting activities with penalties specified for polluters who fail to take the necessary action.
The petitioners therefore request that the House of Commons urges the Government to take further action to save the River Wye catchment, starting with formally evaluating the option of introducing a Water Protection Zone across the entire River Wye, as a mechanism to address phosphate pollution and restore the river.
And the petitioners remain, etc.—[Presented by Dr Ellie Chowns, Official Report, 23 March 2026; Vol. 783, c. 113.]
[P003172]
Observations from the Parliamentary Under-Secretary of State for Environment, Food and Rural Affairs (Emma Hardy):
The Government recognise that the levels of water pollution in the River Wye and its tributaries, including the Rivers Lugg, Arrow and Frome, are unacceptable. We recognise the strength of feeling expressed by the petitioners regarding the health of the River Wye and its tributaries and thank them for raising these concerns.
The River Wye is one of the UK’s most important river systems, designated as a site of special scientific interest and a special area of conservation, reflecting its ecological value and the consequent need for careful, evidence-based management to protect and restore its habitats and species. The Government further recognise the value of the River Wye as a tourist attraction and important cultural and social asset for the people who live nearby.
Cleaning up our rivers, lakes and seas is a priority for this Government, and we know that this cannot be achieved without addressing agricultural pollution. This ambition is reflected in the recently published environment improvement plan, which sets clear goals and targets to improve the quality of our environment, with delivery plans to meet each of our ambitious Environment Act targets. This includes an ambitious interim target to reduce total nitrogen, phosphorus and sediment losses from agriculture to the water environment by at least 12% by 2030, and by at least 18% in catchments containing protected sites in unfavourable condition due to nutrient pollution, such as the River Wye and its tributaries.
The Government are developing the strongest programme on record for tackling water pollution from agriculture by using all the levers available to us. These include:
Increasing regulatory compliance by doubling the funding to the Environment Agency farm inspections and regulatory enforcement team. This will enable them to conduct at least 6,000 inspections a year by 2029 and to work with farmers to raise standards, building on the 1,092 improvement actions issued over the last four years, covering practical improvements such as slurry storage and nutrient management planning.
Simplifying and strengthening regulations. Effective regulation is critical for addressing agricultural diffuse pollution and delivering our Environment Act target. As we announced in the water White Paper in January 2026, we will consolidate the agricultural water regulatory framework into a single, clear and robust regulation and strengthen standards where necessary. We will continue to work with farming and environment groups in developing those changes.
Providing high-quality advice to farmers. Catchment sensitive farming (CSF) is designed to address the specific needs of each farm, offering local expert advice, training, and grant support. Grants provide support for capital items that benefit water quality, such as fencing to prevent livestock from entering watercourses, and improving drainage systems to manage run-off more effectively.
Funding farmers to take action to reduce water pollution. Funding for environmental land management schemes will increase by 150% from £800 million in financial year 23/24 to £2 billion by financial year 28/29 and we are working actively to target this to help address water pollution, protect nature, and support thriving biodiversity across our landscapes. Further action being taken specifically targeted at the Wye Valley includes:
Delivery of the diffuse water pollution plan for the River Wye special area of conservation produced by the Environment Agency and Natural England. This sets out the evidence base, priorities and an action plan to address nutrient and sediment pressures, alongside ongoing monitoring, regulation and partnership delivery. To improve river health, they are working with local authorities, water companies, farmers and environmental groups.
Delivery of practical research into the causes of pollution in the catchment, and to identify effective measures to improve water quality. The UK and Welsh Governments recently appointed a consortium, led by UWE Bristol, which will deliver the £1 million research programme. The team will work alongside farmers, land managers and local communities to understand agricultural challenges impacting water quality in the River Wye catchment. They will identify and test the most effective, practical interventions to reduce agricultural pollution entering the River Wye, and to produce evidence that Governments and farmers can act on. Researchers at UWE Bristol will work directly with farmers through a series of living labs on real working farms where practical solutions to agricultural pollution can be developed and tested with the people who know the land best.
As part of our water reforms, the Government are also seeking to introduce regional water planning to galvanise action to tackle the most urgent challenges across the water system, such as water quality in the River Wye and its tributaries. Regional planning will aim to bring councils, water companies, farmers and developers together to deliver joined-up local plans to tackle river pollution and protect water supply. The Government recognise the importance of local communities ensuring that local needs and circumstances are taken into account in regional water planning. That is why we have doubled funding for catchment partnerships, to enable greater stakeholder engagement and the identification and delivery of cost-effective and nature-based solutions.
Our priority is to work with farmers, business people, environmental groups and other stakeholders in the Wye Valley to increase regulatory compliance under the existing regime, identify solutions and drive action to deliver them, which is key for water quality in the River Wye and its tributaries to be improved. We will keep this under review and if an application for a water protection zone order is made, this will be duly considered by the Secretary of State.

Upton Heath

Tuesday 19th May 2026

(3 weeks, 1 day ago)

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The petition of residents of the United Kingdom,
Declares that Upton Heath is a vital natural asset to the people of Mid Dorset and North Poole; notes that Upton Heathland is a protected Site of Special Scientific Interest and a Special Area of Conservation; and further declares that local people oppose the use of Upton Heath for mineral extraction, which could damage biodiversity in the area.
The petitioners therefore request that the House of Commons urge the Government to take action to secure the preservation of the whole of Upton Heath as a public natural asset.
And the petitioners remain, etc.—[Presented by Vikki Slade, Official Report, 16 April 2026; Vol. 783, c. 1084.]
[P003186]
Observations from the Parliamentary Under-Secretary of State for Environment, Food and Rural Affairs (Mary Creagh):
Protecting our most precious natural habitats is a priority for this Government. Upton Heath is a nationally and internationally important site, designated as a site of special scientific interest, a special protection area and a special area of conservation, and it is right that local people have taken action to protect it for the future.
I am pleased to note that Dorset Wildlife Trust has recently secured the purchase of a key parcel of land at Upton Heath, supported by Dorset council, Bournemouth, Christchurch and Poole council, and a remarkable public fundraising effort that raised over £100,000 in just two weeks. This is a significant and welcome step, and the immediate risk of mineral extraction on that parcel has been removed.
However, I recognise that this acquisition does not fully resolve the concerns raised in the petition. DWT previously managed the land, but that arrangement was not renewed by the previous owner and the condition of the heathland has since been in decline. Records from the last 20 years show that Upton is one of the heathlands most impacted by fire in all of Dorset. There has also been unregulated use of motorcycles and BMX bikes, causing erosion and a loss of habitat, and preventing restorative actions. Restoration work is needed to reinstate heathland, deliver conservation benefits and improve public access.
The absence of active management has increased the vulnerability of the site. Without grazing to manage vegetation, fire risk is significantly elevated, and without a single landowner, it has not been possible to install firebreaks or restore the hydrology of the former mineral workings. As the majority landowner, DWT is now best placed to do that.
Natural England, as the statutory body responsible for protected sites, has already contacted Dorset Wildlife Trust to discuss the long-term management of Upton Heath, and is supporting it and other partners, including Dorset council, BCP council and the Dorset Heaths Partnership, to develop a restoration and management plan for the heath.
Funding for the ongoing work is likely to come primarily through Countryside Stewardship, a Government scheme that supports landowners and managers in their actions to manage habitats, protect wildlife and improve public access to the countryside. Another potential source of funding is the Dorset heathlands planning framework, a fund contributed to by housing developers, which can cover things like wardens, visitor management and physical improvements to the site. The remarkable public fundraising effort to save Upton Heath also presents a valuable opportunity to engage the community in caring for and using the heath responsibly in the years ahead.