Retail and Hospitality Sector

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Thursday 22nd January 2026

(1 day, 12 hours ago)

Lords Chamber
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Baroness Neville-Rolfe Portrait Baroness Neville-Rolfe (Con)
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I start by welcoming today’s maiden speeches. One of the most civilised aspects of life in the Lords is the Long Table. I had the pleasure this week of dining with the triumvirate of the noble Baroness, Lady Dacres of Lewisham, and the noble Lords, Lord Forbes of Newcastle and Lord John of Southwark. I know that they and the noble Baroness, Lady Shah, will make an energetic and positive contribution, such as we have already heard from the noble Baroness, Lady Dacres.

My noble friend Lady Monckton of Dallington Forest started off with a stirring speech. She explained clearly how pubs are struggling and waiting desperately for the extra help that the Government have promised. The uncertainty of their position, as the Government dither, is deafening. One minute, Rachel Reeves is imposing a huge increase in their costs, notably on rates, through a botched revaluation. Then we have a series of briefings suggesting that not only pubs but hotels and others might benefit, only for their hopes to be dashed by the Chancellor yesterday in Davos—hardly a democratic gathering. I hope that the Minister will have the grace to share the Treasury’s thinking with us. Parliament is paramount, however much the leadership might like to think differently.

I am speaking today because my neighbour, who owns a London pub, thinks that he will become bankrupt and have to move abroad unless substantial changes are made on rates. He has a pub with a hostel—not a smart hotel but a lodge, in the bureaucratic vernacular. He is in the category where rateable values alone will rise by 70% rather than 30%. Can the Minister look into this unfairness? Add to this the quadruple whammy of: first, the increase in NICs; secondly, the steep rises in the national minimum wage, particularly for young people; thirdly, IHT on family businesses that will still kill many of them; and, fourthly, the new cost of the Employment Rights Act. Multiply that across the economy and you have a crisis, so it is no surprise that thousands of pubs are closing.

The position will erode further with the introduction of a lower drink-drive limit. It will strike a hammer blow to pubs in rural areas—look at Scotland. Like so much modern regulation, it is not necessary. Those who, like me, take care to stay below the limit will stop going to the pub and the reckless will continue to drink and drive. The Government are right to say that they will act on rates, but it is complex. I am not convinced that Treasury Ministers have ever taken the time to understand what they have done.

What is clear is that growth is going backwards, which brings me on to hospitality more broadly. It is a huge industry suffering from that quadruple whammy and from tourist uncertainty, not helped by the failure to tackle street crime. Magnets for tourism such as music venues and stately homes are also in peril. The visitor levy on hotels is a threat to a slowing sector that is already facing a high tax burden and mushrooming construction costs. There is also another long-term hit: the impact of slimming drugs, reducing demand in restaurants and for alcoholic drinks. I have a relative who manages a vodka start-up. Assailed by national insurance, rates and a tougher economic backdrop, he is now working with a partner in the US, which they see as a more business-friendly country, even with today’s rolling Trump news.

Finally, I turn to retail. This is a highly productive sector. But it already shoulders a disproportionate tax burden: 7.4% of all business taxes, or £33 billion a year, according to the BRC. As well as rates, there are more costs in the pipeline on packaging and recycling. Employment is falling in retail, as it is in hospitality. The Government should be wary of increasing the burden there. The sector saw the promised rates reform as a possible driver of growth, only to be gravely disappointed.

The truth is that this Government have so far made a mess of the economy. Taxes, spending and now inflation are up, while growth, productivity and employment are sluggish. I believe that this partly reflects the Government’s ignorance of business, particularly less elite businesses such as retail and hospitality, as was highlighted by my noble friend. The noble Lord, Lord Timpson, is an honourable exception, as is the noble Lord, Lord Leong, who is winding today. A useful new year’s resolution would be for the Prime Minister to seek their counsel as he frames his overdue U-turn on rates.

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Lord Sharpe of Epsom Portrait Lord Sharpe of Epsom (Con)
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My Lords, I join in the general congratulations and welcome to the four maiden speakers. I enjoyed all their speeches very much and I wish them all the very best. I also thank my noble friend Lady Monckton of Dallington Forest for bringing this debate to the House and for her most eloquent introduction. I also wish her well with her new pub venture.

The Government have been in power now for almost two years and, frankly, it has been nothing short of a disaster for our retail and hospitality sectors. I applaud the efforts of noble Lords opposite to tease out some of the illusory positives, but the facts speak for themselves. I shall start with the £40 billion tax rate in this Government’s first budget, which included the disastrous jobs tax. This measure has frozen hiring across the sector and has led to unemployment going up every single month under their watch. UKHospitality has reported that 90,000 jobs have been lost in hospitality since the jobs tax was introduced—90,000 jobs that would exist if the Government had listened to His Majesty’s Official Opposition about the costs of their policies.

The House will be pleased to know that I am going to disappoint the noble Lord, Lord Fox, and not relitigate the entire Employment Rights Act, but I say gently to the noble Baroness, Lady Jones, that there are hundreds of thousands of lower-paid workers who lack all security because they have lost their jobs. That is a consequence of the Government’s policies.

The scale of the damage extends far beyond hospitality. Overall, official figures from HMRC show that the 2024 Budget has led to more than 250,000 jobs lost, and unemployment is now reaching pre-pandemic levels. That is a catastrophic failure of economic policy that was entirely predictable and preventable.

On retail specifically, the numbers are equally alarming. According to analysis by the British Retail Consortium, the changes to national insurance rates and thresholds have added close to £2.5 billion in employment costs to retailers. In retail, they say it is now 10% more expensive to hire a full-time worker and 13% for a part-time worker. As has been observed across the House, many of us got our first start in the world of work in part-time retail work. I certainly did when I worked for Sainsbury’s while I was still at school. Think about what those numbers mean for young people seeking their first position, for students looking for part-time work and for those trying to get back into employment. The ladder of opportunity that was offered to all of us is being denied to them.

If our small businesses thought that the November 2025 Budget would offer some respite, they were sorely mistaken because instead of relief, they received yet another hammer blow. Britain’s high streets now risk being crushed by what the Federation of Small Businesses rightly called a “tax timebomb”.

I turn to the business rates that are affecting shops, cafés, pubs and hospitality across the board. Specifically on pubs, I too worked in a pub, it was one of my first jobs, and I say to my noble friend Lord Hannan of Kingsclere that I very quickly learned lessons there, including which regulars to serve and which to swerve. Analysis from UKHospitality shows that the average pub faces a 15% rise in business rates next year. That will increase to £7,000 more by 2028-2029 and £12,900 over the next three years. These are average numbers. Hotels, as has been noted by a number of speakers, are hit even harder, with bills rising by £28,900 next year and £111,300 by 2028-29, totalling £205,200 extra over the next three years. It is estimated that, without urgent action, 540 pubs will close this year.

It is inevitable that not only our pubs but our breweries are struggling. In 2025, there were around 100 fewer breweries operating in the UK than the year before, which is a stark sign of the pressures that the sector faces. The Society of Independent Brewers has warned that some independent breweries have seen their rateable values rise by as much as 300%, alongside new and rising costs that many simply cannot absorb.

During a Question yesterday, a noble Lord and union baron opposite suggested that brewers were making record profits. Where are they? This sort of attack on bosses is so 20th century, it is, frankly, embarrassing. I say again to noble Lords opposite: please look at the facts.

These pressures are being felt by heritage and rural businesses as well. Data from Historic Houses, as my noble friend Lord Harlech explained, shows that changes to business property relief and agricultural property relief are having a severe impact. Some 54% of heritage business owners say they will be unable to develop or diversify, while 41% report that they will have to make redundancies or freeze hiring altogether.

The FSB has urged Ministers to make full use of the relief available for small businesses and allow a 20 pence reduction in the multiplier used to calculate bills—rather than reducing it by just 5 pence—which would bring the discount back into line with the previous level. Following on from what the noble Lord, Lord Fox, said, I will ask the same question of the Minister: will the Government commit to do this?

No doubt the Minister will talk a little about the £4.3 billion of relief measures and tapers that were aired on Tuesday during that Question that I have already referred to. But that is the economic equivalent, surely, of giving with one hand but taking with the other, but just not quite yet. Are the Government really saying that these businesses will be in a better place to play in a couple of years’ time? If they are, they need to explain why they think that, especially after the implementation of further legislation such as the Employment Rights Act.

For weeks, we have watched the familiar post-Budget ritual unfold: a series of Treasury leaks on business rates, first relief for everyone and then relief only for pubs. As my noble friend Lady Neville-Rolfe rightly observed, one might have hoped that after the chaos ahead of the 2025 Budget, the Treasury and Chancellor would have learned that governing by leak creates uncertainty and undermines confidence. But, sadly, it appears that old habits die hard. Businesses need decisions, not briefings. They need certainty, not speculation.

In addition to all these costs, businesses across the UK face electricity prices that are among the highest in Europe and around four times higher than in the United States. These costs are undermining competitiveness, stifling investment and, ultimately, suppressing economic growth. The reason for these persistently high prices lies in the ideological approach to our energy policy, particularly the ever-growing subsidies layered across the system to support renewables, with the burden passed directly on to businesses. As an aside, it is worth noting that, in December 2025, 16% of hospitality businesses reported that energy prices were their top concern. This is very real, and these high prices are a direct consequence of government choices.

As my noble friend Lord Borwick noted, beyond economic pressures, retail crime is now a daily reality for too many small businesses. The Association of Convenience Stores reported over 57,000 incidents of violence against convenience store workers last year, forcing retailers to spend more than £250 million on security just to keep staff safe. Shop theft and violence persist because enforcement has failed and repeat offenders face too few consequences. That is why it is so disappointing that the Government rejected a Conservative amendment to the Sentencing Bill that would have ensured that repeat offenders usually go to prison rather than receive suspended sentences. Why did the Government reject this amendment? The Official Opposition, industry groups, the Federation of Small Businesses and UKHospitality have warned the Government, but they have so far refused to listen.

Our high streets are having a very hard time; some might say that they are dying. Our pubs are closing at an accelerating rate, jobs are disappearing, unemployment is rising every single month and small business owners, who took the risk to start their ventures, are being forced to scale back or shut down entirely. That is not just poor policy; it is a comprehensive assault on the very fabric of our communities and the livelihoods of millions of hard-working people. The Government must act, and they must act now.

To conclude, I will ask the Minister a few more questions. First, when will the Government publish the details of their turn on business rates, and will they ensure that pubs, retail and the wider hospitality sector all receive business rates relief? That would go some way towards answering my noble friend Lord Smith of Hindhead’s question on clubs. A recent report from Sky News suggested that the Government have warned the hospitality sector that publicly criticising government policy could affect the availability of concessions or support. Is that true? Can the Minister shed some light on this report? Representatives from the Valuation Office Agency told the Treasury Select Committee that policy teams across the Treasury and the Ministry of Housing, Communities and Local Government had access to data enabling judgments to be made about business rate multipliers and reliefs. Given this evidence, can the Government confirm that Ministers had the relevant information on the impact of business rates when these decisions were taken? If so, why has the Treasury suggested otherwise?

I remind the Minister of a couple of other questions that were asked, to which I would particularly like answers. My noble friend Lady Verma asked a very good question on how many hospitality businesses the Minister thinks will still be operating this time next year. My noble friend Lord Young of Acton asked a very important question about Section 21 of the Employment Rights Act, and I would be grateful if the Minister can give us his thoughts on that. With that, I close my remarks.

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Lord Sharpe of Epsom Portrait Lord Sharpe of Epsom (Con)
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My Lords, can I make a request to the Minister? In the letter that he plans to write to us, can he explain how many consultations across the whole of government are currently being run? It is a huge number, and I would like to know what it is.

Lord Leong Portrait Lord Leong (Lab)
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Is the noble Lord referring to on employment rights or does he mean across everything?

Lord Sharpe of Epsom Portrait Lord Sharpe of Epsom (Con)
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I mean everything across government.

Lord Leong Portrait Lord Leong (Lab)
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I obviously do not have the figures here, but I will endeavour to find out and will write to the noble Lord accordingly.