Post Office

Tuesday 5th November 2024 Written Statements

[The Parliamentary Under-Secretary of State for Business and Trade (Gareth Thomas)]

The Horizon scandal represents one of the biggest miscarriages of justice of our time. The Government’s priority is to get redress to those affected as quickly as possible and are doing all they can to increase the pace of redress across all schemes. We continue to review each scheme to explore ways to speed up redress. To ensure postmasters are receiving redress as quickly as possible, we are making up-front fixed offers and providing interim and partial payments wherever possible. As of 31 October 2024, approximately £438 million has been paid to over 3,100 claimants across four schemes. The total amount of redress paid out has increased by over 85% since the end of June. There is still a lot more to do.

While we continue to address the past, now is also the time to consider the future of the Post Office. Exploring ways to strengthen the Post Office network is a manifesto commitment for the Government and a priority for the Department for Business and Trade. The UK-wide Post Office branch network is an essential part of the UK’s economic infrastructure, supporting high streets, businesses, and contributing directly to the Government’s mission to kick-start economic growth.

The company has undoubtedly had a challenging period and it is clear the Post Office is at a critical juncture. While Post Office continues its work to make the company more efficient, it is also important that Government have a clear vision for the future direction of the Post Office to make sure that this public asset delivers what is important to the British public. Given the complexity and scale of some of the challenges being faced by the Post Office, the Department has appointed external consultants to support this work.

The Government will be carefully considering what customers, communities and postmasters would like to see from a modern Post Office network. Given the Post Office is a public asset, it is essential the public have their say on the future direction. As such, the Government plan to publish a Green Paper to seek the public’s views on a range of different proposals in the first half of 2025.

[HCWS184]