The Secretary of State for Health and Social Care (Wes Streeting)
Today I wish to update the House on the publication of the interim findings of the review into the operational effectiveness of the Care Quality Commission that is being conducted by Dr Penny Dash. I have asked Dr Dash to publish these interim findings, as I wish to share with the House and the public the serious failings they expose.
Getting regulation right is critical to ensuring that health and social care is not only safe but also high quality. If the way we regulate is not fit for purpose, it means that people are not properly supported in their choices about health and care, and there is a lost opportunity to deliver improvements. Dr Dash’s interim findings demonstrate that the CQC, as the regulator of health and social care in England, is exactly that: not fit for purpose.
Dr Dash’s report has given people across the health and social care system, including from within the CQC, the opportunity to speak up about what I believe are systemic and cultural problems. I commend the report for creating an environment in which people have been able to speak up; to fix the NHS we must create a culture that values and listens to the voices of those who can see where the problems are.
Dr Dash has heard major concerns from significant groups of stakeholders. There are failings in the way that the CQC assesses organisations relating to the single assessment framework, which means that we cannot be confident that inspections are looking at all the things the public should rightly expect. There are also concerns about how ratings, which both the public and service providers depend on, are calculated. These failings are compounded by a further finding that the CQC does not have appropriate sector-level expertise throughout the organisation. Dr Dash is clear that all of these concerns mean that the CQC has lost credibility.
As recommended by Dr Dash, the Department of Health and Social Care will work with the board of the CQC to address the issues raised. The board will have my full support in ensuring the right leadership is in place to drive through the changes that are needed.
While this is an interim report, I would like to highlight four immediate steps that I will be taking with the CQC.
First, the CQC have asked Professor Sir Mike Richards to review the single assessment framework. This is an important step in addressing the concerns Dr Dash raises about how the safety and quality of hospitals is assessed. Sir Mike is an eminent and highly regarded clinician who was the CQC’s first chief inspector of hospitals. The fact that the CQC has asked someone with Sir Mike’s significant experience to give detailed and thorough consideration to improving the framework shows that the CQC is now taking seriously the concerns raised in the report and is acting swiftly to address them.
Second, I have asked the CQC to urgently improve the transparency of its ratings. This will include being clearer about what evidence has been considered in reaching the ratings, as well as setting out clearly the dates of the inspections that a rating is based on. This is to address the report’s finding about the historical practice of combining inspections over several years to produce a rating. This is important so that members of the public can have confidence that they know what a rating actually means. The action I am taking is a first step to bring in greater transparency, but more work will be required as the CQC looks in more detail at its assessment framework.
Third, the Department of Health and Social Care will increase the level of oversight of the CQC, including the frequency and seniority of that oversight. Over the summer, I will be looking at what is needed to ensure that the recommendations in the interim review are acted upon. This arrangement will continue once the final report is published. Ultimately, the Department’s objective must be to ensure that improvements in the delivery of CQC’s core functions are achieved for service users and service providers across health and social care. I have requested firm assurance from the chair that effective and credible appointments are made for a permanent chief executive and chief inspectorate of healthcare.
Fourth, the CQC sits within a complex landscape of bodies with responsibility for safety. Pending completion of her final report in autumn 2024, I am asking Dr Dash to undertake further work and make recommendations on how we can maximise the effectiveness of key bodies, individually and collectively, within that landscape. Terms of reference will be determined in due course.
Only by ensuring that we have a health and social care system that works as a whole will we be able to restore the public’s confidence in the safety and quality of care and, most importantly, put the voice and experience of patients and service users back at the heart of our regulation and oversight of the whole health and social care system.
The interim findings of the review have been published on gov.uk. I will provide a further update to the House once Dr Dash’s final report has been published.
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