North Northamptonshire Unitary Council’s Care Provider Services Strategy
The humble petition of the residents of Da Vinci Court, Wellingborough, Northamptonshire, Sheweth,
That the petitioners believe that the care needs of Da Vinci Court residents have not been adequately considered in North Northamptonshire Unitary Council’s Care Provider Services Strategy and that these needs cannot be adequately met by agency staff due to a lack of continuity and stability for service users.
Wherefore your petitioners pray that your honourable House urges the Secretary of State for Health and Social Care to work with North Northamptonshire Unitary Council to consider the concerns of the petitioners and ensure that measures are implemented to protect the quality of care the residents of Da Vinci Court receive.
And your petitioners, as duty bound, will ever pray, &c.—[Presented by Mr Peter Bone, Official Report, 25 January 2023; Vol. 726, c. 1117.]
[P002790]
Observations from the Minister of State for Social Care (Helen Whately):
The Government cannot comment on or intervene in individual cases. Local authorities are best placed to understand and plan the care and support needs of their residents with their local care providers. That is why, under the Care Act, local authorities are tasked with the duty to shape their care market to ensure a diverse range of high-quality, sustainable, person-centred care and support services are provided.
The Local Government and Social Care Ombudsman (LGSCO) is the independent complaints lead for adult social care and investigates individual complaints from those receiving social care. If an individual is not satisfied with the way a provider or local authority has dealt with a complaint, they may escalate it to the LGSCO. The service is free, independent, and impartial. It can be contacted by telephone, on 0300 0610614, or online at
https://www.lgo.org.uk/.
The local branch of Healthwatch England, which is the national consumer champion for health and social care, can use information to make recommendations and improve services for everyone. Healthwatch North and West Northamptonshire can be contacted by telephone on 0300 002 0010 or online at Healthwatch Northamptonshire. Alternatively, you can email enquiries@ healthwatchnorthamptonshire.co.uk