Petitions

Friday 17th March 2023

(1 year, 8 months ago)

Petitions
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Friday 17 March 2023

Pre-payment meter energy customers and forcible transfer

Friday 17th March 2023

(1 year, 8 months ago)

Petitions
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The petition of residents of the United Kingdom,
Declares that energy suppliers, despite licensing conditions set out by the regulator Ofgem stipulating that suppliers should only put households onto pre-payment meters when it is ‘safe and reasonably practicable to do so’, are forcibly transferring customers in debt on standard credit or direct debit accounts to pre-payment meters, disregarding their obligations to identify and support vulnerable persons and households; notes one court in the North of England approved 496 warrants to forcibly install pre-payment meters in just 3 minutes; recognises the risk of ‘self-disconnection’ from energy supplies for vulnerable households in energy debt who are forcibly transferred to a pre-payment meter; notes that those new pre-payment meter customers who have become so through financial difficulties, will now pay higher standing charges and unit rates when compared to standard credit or direct debit accounts.
The petitioners therefore request that the House of Commons urge the Government to issue a ban on the forced installation of pre-payment meters by court warrant; further urges the Government to make compulsory the requirement to ensure that detailed checks are carried out regarding customers’ vulnerability prior to any discussion about a voluntary option of using prepayment meters and that sanctions are in place and enforced against those companies who do not.
And the petitioners remain, etc.—[Presented by Anne McLaughlin , Official Report, 18 January 2023; Vol. 726, c. 498.]
[P002793]

Pre-payment meter energy customers and higher costs

Friday 17th March 2023

(1 year, 8 months ago)

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The petition of residents of the United Kingdom,
Declares that 4.5 million pre-payment energy customers, who are some of the most vulnerable in society and are more likely to be classed as fuel poor, pay more for their energy than standard credit or direct debit customers; notes that prepayment meter customers will pay, on average, an additional 20p per day in standing charges alone; notes that regional variations in standing charges for prepayment meter customers can see customers in the North of Scotland paying 17.82p per day more than those in London, notes the surge in forced prepayment meter installations and reports that some 3.2 million prepayment meter customers were disconnected from their supply as they ran out of credit, more in 2022 than in the last 10 years combined; recognises the perverse injustice that the poorest and most vulnerable in our society pay more for their energy, and that for many they have no choice in how they pay for their energy.
The petitioners therefore request that the House of Commons urge the Government to ensure that prepayment meter energy customers do not pay more than standard credit or direct debit energy customers.
And the petitioners remain, etc.—[Presented by Anne McLaughlin, Official Report, 25 January 2023; Vol. 726, c. 1118.]
[P002796]

Pre-payment meter energy customers and self-disconnection

Friday 17th March 2023

(1 year, 8 months ago)

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The petition of residents of the United Kingdom,
Declares that 4 million pre-payment energy customers, who are some of the most vulnerable in society and are more likely to be classed as fuel poor, are not afforded the same rights when in energy debt as standard credit and direct debit customers, allowing just minimal levels of debt, currently just £5 in some cases, before being disconnected from their energy supply; recognises the inherent risk to life for anyone disconnected from their energy supply, in particular the 1 million pre-payment meter customers with disabilities; notes that 3.2 million customers ‘self-disconnected’ last year as they ran out of credit, more in 2022 than in the last 10 years combined; notes that the term ‘self-disconnection’ alludes to an element of choice, but there is no choice for millions of households during this cost of living crisis; further notes that pre-payment energy customers pay more per unit of energy and more in standing charges than those who pay by standard credit and direct debit.
The petitioners therefore request that the House of Commons urge the Government to issue a ban on ‘self-disconnection’ for pre-payment customers; further urges the Government to ensure that pre-payment customers are given the same level of advice and support and the same length of time to pay as all other customers.
And the petitioners remain, etc.—[Presented by Anne McLaughlin, Official Report, 17 January 2023; Vol. 726, c. 336.]
[P002792]
Observations from the Parliamentary Under-Secretary of State for Energy Security and Net Zero (Amanda Solloway):
The recent findings by The Times in relation to forcible installation of prepayment meters (PPMs) in the homes of vulnerable consumers is shocking and unacceptable, and the Government have acted quickly to tackle the issue of inappropriate PPM use. Following interventions by the Secretary of State and Ofgem, all energy suppliers have agreed to cease the forced installation of PPMs and the remote switching of smart meters to prepayment mode. This pause was due to end on 31 March but has now been indefinitely extended while Ofgem and industry agree and implement a code of practice to improve consumer safeguards. Additionally, magistrates courts in England and Wales are under instruction to stop hearing and ruling on applications from energy firms to forcibly install PPMs while the processes by which suppliers bring forward such applications is reviewed.
There are a range of protections in place for vulnerable customers, including those with PPMs. Ofgem licensing conditions include the ability-to-pay principle, and the obligation on suppliers to identify self-disconnecting and self-rationing PPM customers proactively. These rules require energy suppliers to agree repayment rates with customers in arrears, and to consider a customer’s ability to pay when calculating repayment rates for PPM customers in debt. They also require energy suppliers to offer emergency and friendly-hours credit to all PPM customers and additional support credit to customers in vulnerable circumstances.
Ofgem rules are clear that suppliers can only install a PPM to recover a debt as a last resort. Ofgem rules also require energy suppliers to only offer a prepayment service where it is safe to do so, with clear obligations on energy suppliers regarding supporting customers in payment difficulty. The Secretary of State has called for more robust Ofgem enforcement on these issues and Ofgem has responded to this by announcing a further review of supplier practice in relation to PPM customers, including targeted engagement accounting for the experiences of real consumers. This review will also assess how suppliers consider whether a PPM is suitable before taking any action such as remotely switching to PPM or installing a PPM under warrant. This review could lead to compliance action and redress where appropriate.
The existing licence conditions set by Ofgem will be reviewed, with a focus on the highest priority issues including identification of vulnerabilities, the PPM installation “safe and reasonably practicable” guidance, and processes in place for installing or switching customers to PPMs. This includes reviewing the relevant licence conditions and guidance to consider what else they should cover to further protect consumers, particularly those that are vulnerable.
After asking suppliers to review their activities around PPMs, Ofgem outlined failure to act where weaknesses have been identified as a factor that will be considered when it considers further action, which may include enforcement.
The Secretary of State has told Ofgem to toughen up on energy suppliers and investigate the customers’ experience of how their supplier is performing. Following this, Ofgem has committed to set up a new customer reporting system for households to pass on their own experiences of how they are being treated. Ofgem has also begun an intensive consultation process to look at what further protections may be needed around PPMs and seek views on other measures that could reduce the need for PPMs to be installed or switched to remotely. This will conclude by the end of March.
In the spring Budget 2023 the Government announced they will bring charges for consumers using prepayment meters in line with comparable direct debit charges.
PPMs can continue to play an important role in the market. They are a useful tool for some customers to prevent debt building up and a complete ban on PPMs would likely see a move to using debt enforcement via the courts and bailiffs, which is not a desirable outcome. However, it is important that the rules around their use are sufficient, and properly enforced.

Abolition of benefit cap

Friday 17th March 2023

(1 year, 8 months ago)

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The petition of the residents of the constituency of Glasgow East,
Declares that the UK benefit cap is a punitive measure which forces families unnecessarily into poverty; notes the figures from the Poverty Alliance which suggest up to 150,000 households outside of London will have their benefit capped and could lose up to £1,800 per annum in social security support.
The petitioners therefore request that the House of Commons urge the Government to grant time the Second Reading of the Benefit Cap (Report on Abolition) Bill and commit its support to passing all stages in the House.
And the petitioners remain, etc.—[Presented by David Linden, Official Report, 18 January 2023; Vol. 726, c. 498.]
[P002794]
Observations from the Minister for Employment (Guy Opperman):
The Government firmly believe that there has to be a limit on working-age benefits that the state should provide to households. It is not reasonable or fair for taxpayers to pay for people to live on out-of-work benefits at higher incomes than they themselves receive from work. The benefit cap provides a clear incentive to move into work, which evidence consistently shows is the best and surest way out of poverty.
Universal credit households are exempt from the cap if the household earnings are at least £658 (£722 from April 2023) each month, while those who still receive housing benefit are exempt if they are entitled to working tax credits. Getting claimants back into work remains our primary focus, and securing employment will significantly decrease the likelihood of a household being affected by the cap. In the latest quarter to July 22, on average 270 households every week moved off the benefit cap through increasing their earnings or starting work. Even in the current economic climate, the UK employment rate in the period from October to December 2022 stands at an estimated 75.6%, while unemployment remains relatively low at 3.7%.
We continue to protect vulnerable claimants for whom work may not currently be a viable option. In recognition of the additional costs relating to a disability, households are exempt from the cap if somebody is receiving, for example, disability living allowance, personal independence payment, child disability payment or adult disability payment. Universal credit claimants who receive the “limited capability for work related-activity” element or “employment and support allowance” claimants in receipt of the support component are also exempt from the cap.
The Government recognise and appreciate the vital contribution made by carers, which is why there are exemptions for those entitled to carer’s allowance, the carer’s element in universal credit and guardian’s allowance.
Eligible childcare costs that are repaid through the universal credit payment are exempt from the cap. This also supports people get into work and progress in employment.
We also want to support those with a strong recent work history who find themselves without work, or when their earnings reduce. As a result, the benefit cap is not applied for nine months for those receiving universal credit where the claimant, their partner or ex-partner has earned at least the benefit cap earnings threshold of £658 (£722 from April 2023) in each of the previous 12 consecutive months.
We should remember that the proportion of capped households remains low in comparison to the overall working-age benefit caseload at just 2% across Great Britain. In Scotland, that proportion is even lower at 0.8%.
Since the Poverty Alliance report was published (which reflects the position at March 2022 and, as such, includes out-of-date analysis), the Secretary of State has reviewed the benefit cap levels and decided that they should be increased in line with CPI in the year to September 2022 (10.1%) from this April. This means that all currently capped households (around 120,000 in August 2022) will see an increase when their benefits are uprated in April. In addition, around 30,000 of the 120,000 households will be taken out of the cap entirely, and around 60,000 other households, who would have become capped in the absence of an increase in the levels, will not become capped.
The annual benefit cap levels will therefore increase to £25,323 for couples and lone parents in London and £22,020 for the rest of Great Britain, and to £16,967 for single people without children in London and £14,753 for the rest of Great Britain. This means that, on average, households will gain around £29 extra in benefit a week. Households will be able to receive benefits up to the value of gross earnings of around £26,500 or £31,300 in London.
Claimants can approach their local authority to be considered for a discretionary housing payment. These can be paid to those entitled to housing benefit or the housing element of universal credit who face a shortfall in meeting their rental costs.
The Government understand the continued pressures that people are facing with the cost of living. The Government are therefore providing over £11 billion in 2023-24 through cost of living payments to offer tax-free cash support that does not count towards the benefit cap. They will include up to £900 in cost of living payments to households in receipt of eligible means-tested benefits, which will be split into three payments of around £300 each across the 2023-24 financial year; a separate £300 winter payment to over 8 million pensioner households paid in addition to the annual winter fuel payment; and a £150 payment to people in receipt of an eligible disability benefit. Further to this, the energy price guarantee will be extended from this April until the end of March 2024. Over this period, the EPG will bring a typical household bill to around £3,000 per year in Great Britain.
Additionally, as a result of the household support fund, the devolved Administrations have been allocated £158 million in Barnett consequentials as usual. It will be for the devolved Administrations to decide how to allocate their additional Barnett funding.