Service Complaints Ombudsman’s 2021 Service Complaints System Report: Formal Response

Wednesday 20th July 2022 Written Statements

[The Minister for Defence People and Veterans (Leo Docherty)]

I am pleased to place in the Library of the House today the Ministry of Defence’s (MOD) formal response to the service complaints ombudsman for the armed force’s annual report for 2021 on the fairness, effectiveness and efficiency of the service complaints system.

The ombudsman’s report assessed the service complaints system and the work of her office in 2021. The response sets out the MOD’S comments and approach to each of the ombudsman’s recommendations and includes a summary of our position on recommendations that remain open from previous annual reports.

The MOD values the strong independent oversight that the ombudsman brings to the service complaints system, and remains committed to having a system in which our personnel can have confidence.

The attachment can be viewed online at: http://www.parliament.uk/business/publications/written-questions-answers-statements/written-statement/Commons/2022-07-20/HCWS251/.

[HCWS251]