FCDO Services Ministerial Targets 2021-22

Thursday 24th June 2021 Written Statements

[The Minister for Asia (Nigel Adams)]

My noble Friend the Minister for South Asia and the Commonwealth, Lord Ahmad of Wimbledon, has made the following written ministerial statement:

FCDO Services operates as a trading fund of the Foreign, Commonwealth and Development Office (FCDO). I have set the following ambitious performance targets for 2021-2022:

An in-year surplus in excess of 0.0% before interest, tax and dividend;

Achievement of the return on capital employed (ROCE) of at least 6.5% (weighted average);

A productivity ratio of at least 82%, measuring actual billable hours versus available billable hours;

An in-year customer satisfaction rating average at least of 82%;

An average Civil Service People Survey "Your Say” score for ‘Employee Engagement’ of at least 61%; and

An average Civil Service People Survey “Your Say” score for “My Manager” of at least 65%.

FCDO Services will report to Parliament on its success against these targets through its annual report and accounts for 2021-22.

FCDO Services is a trading fund of the FCDO. It provides a range of integrated, secure services worldwide to the FCDO and other UK Government Departments, supporting the delivery of Government agendas. Services include protective security, estates and construction, cloud computing, communications and monitoring, logistics, translation and interpreting. This is combined with a portfolio of global maintenance work. FCDO Services also manages the UK National Authority for Counter Eavesdropping (UK NACE), helping protect UK assets from physical, electronic and cyber-attack.

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