The Minister of State, Department for Business, Innovation and Skills (Michael Fallon)
I have set Companies House the following targets for the year 2014-15.
Public Targets |
|---|
Customer |
CH Direct services are available 99.7% of the time. |
WebCHeck services are available 99.7% of the time. |
WebFiling services are available 99.7% of the time. |
Software filing services are available 99.9% of the time. |
98% of document images ordered by search customers are available within the CH Direct download area within 35 seconds. |
Achieve an overall satisfaction score of more than 88% in the Companies House satisfaction survey conducted by Ipsos Mori by end November 2014. |
To achieve a monthly soft compliance rate of 99% for accounts submitted to Companies House. |
To achieve a monthly soft compliance rate of 98% for returns submitted to Companies House. |
CEO to respond to all letters delegated to him from MPs within 10 working days of receipt. |
Digitisation |
To achieve an average electronic filing target of 70% for accounts (received and accepted) by the end of the year. |
To achieve an average electronic filing target of 87.5% for all transactions (excluding accounts) by the end of the year. |
Staff Engagement |
Ensure that the average working days lost per person is no more than 7.5 days. |
Process |
To reduce carbon created from utilities by 10% per building user, at Crown Way (compared with previous year) by end of March 2015. |
99.9% of electronic transactions received are available to view on the public record (image format) within 48 hours. |
99.8% of electronic images on CH systems are complete and legible. |
99.8% of paper images on CH systems are complete and legible. |
Finance |
95% of all undisputed invoices are paid within five days of receipt. |
Taking one year with another, to achieve a 3.5% average rate of return based on the operating surplus expressed as a percentage of average net assets. |
Achieve by 2016-17 a reduction, in real terms, of 25% compared to 2013-14 in the operational monetary cost of the operation’s organisational costs (three-year target). |