The Parliamentary Under-Secretary of State for Communities and Local Government (Brandon Lewis)
My hon. Friend the Under-Secretary of State for Communities and Local Government, Baroness Hanham, has made the following written ministerial statement:
The agency’s principal financial target for 2013-14 is to achieve a minimum dividend payment to the Department for Communities and Local Government of £1.5 million as proposed in the business plan for the year.
The agency also has the following targets to achieve:
A minimum 52% occupancy of its rooms based on a theoretical full occupancy revenue of £9.7 million;
Overall score for value-for-money satisfaction of greater than 90%;
The number of complaints received to be less than two per 100 events; and
An average response time when answering complaints of less than four working days.