The Minister of State, Department for Business, Innovation and Skills (Michael Fallon)
I have set Companies House the following targets for the year 2013-14:
Public Target | Proposed2013-14 Target |
|---|---|
Customer | |
Achieve a score of more than 86% in our customer satisfaction survey | >86% |
To achieve an average compliance level for accounts of 99% | 99% |
To achieve an average compliance level for annual returns of 98% | 98% |
Resolve complaints within five days | 99% |
WebFiling services are available 99.7% of the time | 99.7% |
Software filing services are available 99.7% of the time | 99.7% |
Companies House Direct Service is available 99.7% of the time | 99.7% |
WebCHeck service is available 99.7% of the time | 99.7% |
Document images ordered by search customers are available in the Companies House Direct download area within 35 seconds (new target) | 98% |
CEO to respond to all letters from MPs delegated to him to reply within 10 working days of receipt | 100% |
Process | |
Electronic transactions received are available to view on the public record (image format) within 48 hours (new target) | 99.9% |
Images placed on Companies House image system are legible and complete | 99.8% |
To achieve an average electronic filing target for accounts | 60% |
To achieve an average electronic filing target for all other transactions | 85% |
Reduce carbon emissions by 2%, based on the previous financial year | 2% |
People | |
Ensure that the average work days lost per person is no more than <8.5 days | <8.5 |
Finance | |
To achieve taking one year with another, a 3.5% average rate of return based on the operating surplus expressed as a percentage of average net assets | 3.5% |
Achieve by 2013-14 a reduction, in real terms, of 15% compared to 2010-11 in the operational monetary cost of the organisations operational costs (2nd year of a 3-year target) | 5% |
Payment of invoices within 5 days of receipt | 90% |