Companies House (Public Targets 2012-13)
The Parliamentary Under-Secretary of State for Business, Innovation and Skills (Norman Lamb)
I have set Companies House the following targets for the year 2012-13:
Public Target | Target |
|---|---|
Customer | |
Achieve a score of more than 86% in our customer satisfaction survey | >86% |
To achieve an average compliance level for accounts of 99% | 99% |
To achieve an average compliance level for annual returns of 97.8% (new public target) | 97.8% |
Resolve complaints within five days | 98.8% |
Web filing services are available 99.5% of the time | 99.5% |
Software filing services are available 99.5% of the time (new public target) | 99.5% |
Companies House Direct Service is available 99.5% of the time | 99.5% |
WebCHeck Service is available 99.5% of the time | 99.5% |
Document images ordered by search customers are available in the Companies House Direct download area within 40 seconds (new public target) | 98% |
CEO to respond to all letters from MPs delegated to him to reply within 10 working days of receipt | 100% |
Process | |
Electronic transactions received are available to view on the public record (image format) within 72 hours | 99.9% |
Images placed on Companies House image system are legible and complete | 99.8% |
To achieve an average electronic filing target for accounts (new public target) | 53% |
To achieve an average electronic filing target for all other transactions (new public target) | 80% |
People | |
Ensure that the average work days lost per person is no more than 10 days | <10 |
Reduce carbon emissions by 5%, based on the previous financial year | 5% |
Finance | |
To achieve taking one year with another, a 3.5% average rate of return based on the operating surplus expressed as a percentage of average net assets | 3.5% |
Achieve by 2013-14 a reduction, in real terms, of 15% compared to 2010-11 in the operational monetary cost of the organisation’s operational costs (2nd year of a three-year target) | 5% |
Payment of invoices within five days of receipt (the 80% target set for last year is a statutory Treasury target) | 90% |