Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many hours of (a) initial and (b) continuing professional development training on domestic abuse do work coaches at DWP Jobcentre Plus centres receive.

All DWP new entrant Work Coaches undergo a minimum mandatory learning journey comprising of a combination of induction, onboarding, and operational fundamental learning covering vulnerable customers and complex needs. This includes a 30-minute product on domestic violence and abuse.

The Work Coach specific learning journey includes a further 90-minute facilitated product on domestic abuse. This builds on the initial introduction to this topic and is available for Work Coaches to refresh their understanding and approach as they continue in their day-to-day role.