Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, what information his Department holds on the number of complaints the Advertising Standards Authority has received on broadband companies miss-selling download speeds in each of the last five years.

Detailed information on numbers of complaints can be obtained from the Advertising Standards Authority directly.

On 23 May 2018, the ASA implemented a major change. Now, numerical speed claims in broadband adverts should be based on the download speed available to at least 50% of customers at peak time. The previous position was that advertised “up to” speeds should be available to at least 10% of customers.