Online Safety Bill (Seventeenth sitting)

Barbara Keeley Excerpts

Committee stage
Tuesday 28th June 2022 Public Bill Committees

[Kirsty Blackman (Aberdeen North) (SNP)]

I beg to move, That the clause be read a Second time.

This is another attempt to place a higher bar and more requirements on regulated services that are likely to cause the most serious risks of harm. The Minister has consistently said that he is keen to consider regulating the companies and platforms that have the highest potential risk of harm more strictly than the normal regime would allow. Some of the platforms would not be category 1 on the basis that they have a small number of members, but the potential for harm—radicalisation, extremism, severe damage to people or extreme pornography—is very high.

I am not yet happy that the Minister has provided an adequate answer to the question about the regulation of the highest-risk platforms that do not meet the category 1 thresholds. If he is unwilling to accept this amendment or any of the other amendments tabled by the Opposition on this specific issue, I hope that he will give consideration to a Government amendment on Report or when the Bill goes through the House of Lords in order that this loose end can be tied up.

As I have said before—I do not want go too much over comments that I have made previously—it is reasonable for us to have a higher bar and a more strict regulation regime on specific platforms that Ofcom will easily be able to identify and that create the highest harm. Again, as I have said, this is another way of going about it. The new clause suggests that if Ofcom assesses that a service poses a very high risk of harm, it might, notwithstanding the categorisation of that service, require it to perform the children’s risk assessment duties and the safety duties protecting children. This is specifically about the children’s risk assessment.

I have previously raised concerns about not being able to accurately assess the number of child users that a service has. I am still not entirely comfortable that platforms will be able to accurately assess the number of child users they have, and therefore they might not be subject to the child user requirements, because they have underplayed or understated the number of children using their service, or because there are only a few hundred children using the service, which is surely massively concerning for the wellbeing of those few hundred children.

I hope the Minister can give us some comfort that he is not just considering what action to take, but that he will take some sort of action on Report or when the Bill proceeds through the House of Lords.

[Barbara Keeley (Worsley and Eccles South) (Lab)]

It is a pleasure to serve with you in the Chair again, Ms Rees. I rise to speak in support of new clause 27.

We have argued that the Government’s approach to categorising services fails to take account of the harms that could result from smaller services. I understand that a risk-based approach rather than a size-based approach is being considered, and that is welcome. The new clause would go some way to improving the categorisation of services as it stands. It is critical that there are ways for Ofcom to assess companies’ risk of harm to users and to place additional duties on them even when they lie outside the category to which they were initially assigned. Ofcom should be able to consult any organisation that it sees fit to consult, including user advocacy groups and civil society, in assessing whether a service poses

“a very high risk of harm”.

Following that, Ofcom should have powers to deliver the strictest duties on companies that expose adults to the most dangerous harms. That should always be proportionate to the risk of harm.

Labour supports the new clause and the arguments made by the hon. Member for Aberdeen North.

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[Kirsty Blackman]

I beg to move, That the clause be read a Second time.

The new clause attempts to address an asymmetry in the Bill in relation to the lack of user empowerment features for child users. As far as I am aware, there is no requirement for user empowerment functions for child users in the Bill. The new clause would require that if a service has to have user empowerment features in place for adults, then

“OFCOM may require a service to provide equivalent features designed specifically for child users.”

Ofcom would be able then to provide guidance on how those user empowerment features for child users would work.

This provision is especially important for the fairly small number of platforms and providers that are very much aimed at children, and where the vast majority of users are children. We are not talking about Facebook, for example, although if Facebook did have child user empowerment, it would be a good thing. I am thinking about organisations and games such as Roblox, which is about 70% children; Fortnite, although it has quite a lot of adult users too; and Minecraft, which has significant numbers of child users. On those platforms that are aimed at children, not having a child-centred, child-focused user empowerment requirement is an oversight. It is missing from the Bill.

It is important that adults have the ability to make privacy choices about how they use sites and to make choices about some of the content that they can see on a site by navigating the user empowerment functions that exist. But it is also important for children to have that choice. I do not see why adults should be afforded that level of choice and flexibility over the way that they use platforms and the providers that they engage with, but children should not. We are not just talking here about kids who are eight: we are talking about children far older, and for whom adult-centred, adult-written user empowerment functions may not be the best option or as easy to access as ones that are specifically focused on and designed for children.

I have had a discussion with the National Society for the Prevention of Cruelty to Children about the user empowerment functions for child users. We have previously discussed the fact that complaints features have to be understandable by the users of services, so if the Minister is unwilling to accept the new clause, will he give some consideration to what happens when the provider of the platform is marketing that platform to children?

The Roblox website is entirely marketed as a platform for children. It is focused in that way, so will the Minister consider whether Ofcom should be able to require differential user empowerment functions, particularly in cases where the overwhelming majority of users are children? Also, it would not be beyond the wit of man for platforms such as Facebook to have two differential user empowerment functions based on whether somebody is under the age of 18—whether they are a child or an adult—because users tell Facebook their date of birth when signing up. We have talked a lot about age verification and the ways in which that could work.

I would appreciate it if the Minister would consider this important matter. It is something that is lacking at the moment, and we are doing our children a disservice by not providing them with the same functionality that we are providing, or requiring, for adult users.

[Barbara Keeley]

Labour argued in favour of greater empowerment provisions for children during the debate on new clause 3, which would have brought in a user advocacy body for children. YoungMinds has pointed out that many young people are unaware of the Bill, and there has been little engagement with children regarding its design. I am sure members of the Committee would agree that the complexity of the Bill is evidence enough of that.

New clause 28 would make the online world more accessible for children and increase their control over the content they see. We know that many children use category 1 services, so they should be entitled to the same control over harmful content as adults. As such, Labour supports the new clause.

[Chris Philp]

I thank the hon. Member for Aberdeen North for her, as ever, thoughtful comments on the new clause. She has already referred to the user empowerment duties for adults set out in clause 57, and is right to say that those apply only to adults, as is made clear in the very first line of subsection (1) near the bottom of page 52.

As always, the hon. Lady’s analysis of the Bill is correct: the aim of those empowerment duties is to give adults more control over the content they see and the people with whom they interact online. One of the reasons why those empowerment duties have been crafted specifically for adults is that, as we discussed in a freedom of expression context, the Bill does not ultimately censor free speech regarding content that is legal but potentially harmful. Platforms can continue to display that information if their policies allow, so we felt it was right to give adults more choice over whose content they see, given that it could include content that is harmful but falls on the right side of the legal threshold.

As Members would expect, the provisions of the Bill in relation to children are very difficult to the provisions for adults. There are already specific provisions in the Bill that relate to children, requiring all social media companies whose platforms are likely to be accessed by children—not just the big ones—to undertake comprehensive risk assessments and protect children from any kind of harmful activity. If we refer to the children’s risk assessment duties in clause 10, and specifically clause 10(6)(e), we see that those risk assessments include an assessment looking at the content that children will encounter and—critically—who they might encounter online, including adults.

To cut to the chase and explain why user empowerment has been applied to adults but not children, the view was taken that children are already protected a lot more than adults through the child risk assessment duties and child safety duties. Therefore, they do not need the user empowerment provisions because they are already—all of them, regardless of whether they choose to be verified or not—being protected from harmful content already by the much stronger provisions in the Bill relating to children. That is why it was crafted as it is.

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[Kirsty Blackman]

I beg to move, That the clause be read a Second time.

I mentioned this in earlier consideration. The issue was raised with me by Mencap, specifically in relation to the people it represents who have learning disabilities and who have a right to access the internet just as we all do. They should be empowered to use the internet with a level of safety and be able to access complaints, to make content reports and to use the user empowerment functions. Everybody who is likely to use the platforms should be able to access and understand those functions.

Will the Minister make it clear that he expects Ofcom, when drafting guidance about the user empowerment functions and their accessibility, the content reporting and the complaints procedures, to consult people about how those things work? Will he make it clear that he hopes Ofcom will take into account the level of accessibility? This is not just about writing things in plain English—or whatever that campaign is about writing things in a way that people can understand—it is about actually speaking to groups that represent people with learning disabilities to ensure that content reporting, the empowerment functions and the complaints procedures are accessible, easy to find and easy to understand, so that people can make the complaints that they need to make and can access the internet on an equal and equitable basis.

[Barbara Keeley]

I rise to speak in support of the new clause. Too often people with learning disabilities are left out of discussions about provisions relevant to them. People with learning disabilities are disproportionately affected by online harms and can receive awful abuse online.

At the same time, Mencap has argued that social media platforms enable people with learning disabilities to develop positive friendships and relationships. It is therefore even more important that people with learning disabilities do not lose out on the features described in clause 14, which allow them to control the content to which they are exposed. It is welcome that clauses 17, 18, 27 and 28 specify that reporting and complaints procedures must be easy to access and use.

The Bill, however, should go further to ensure that the duties on complaints and reporting explicitly cater to adults with learning disabilities. In the case of clause 14 on user empowerment functions, it must be made much clearer that those functions are easy to access and use. The new clause would be an important step towards ensuring that the Bill benefits everyone who experiences harms online, including people with learning disabilities. Labour supports the new clause.

[Chris Philp]

I thank the hon. Member for Aberdeen North once again for the thoughtfulness with which she has moved her new clause. To speak first to the existing references to accessibility in the Bill, let me start with user empowerment in clause 14.

Clause 14(4) makes it clear that the features included in “a service in compliance” with the duty in this clause must be made available to all adult users. I stress “all” because, by definition, that includes people with learning disabilities or others with characteristics that mean they may require assistance. When it comes to content reporting duties, clause 17(2)—line 6 of page 17—states that it has to be easy for any “affected persons” to report the content. They may be people who are disabled or have a learning difficulty or anything else. Clause 17(6)(d) further makes it clear that adults who are “providing assistance” to another adult are able to raise content reporting issues.

There are references in the Bill to being easy to report and to one adult assisting another. Furthermore, clause 18(2)(c), on page 18, states that the complaints system has to be

“easy to use (including by children)”.

It also makes it clear through the definition of “affected person”, which we have spoken about, that an adult assisting another adult is allowed to make a complaint on behalf of the second adult. Those things have been built into the structure of the Bill.

Furthermore, to answer the question from the hon. Member for Aberdeen North, I am happy to put on record that Ofcom, as a public body, is subject to the public sector equality duty, so by law it must take into account the ways in which people with certain characteristics, such as learning disabilities, may be impacted when performing its duties, including writing the codes of practice for user empowerment, redress and complaints duties. I can confirm, as the hon. Member requested, that Ofcom, when drafting its codes of practice, will have to take accessibility into account. It is not just a question of my confirming that to the Committee; it is a statutory duty under the Equality Act 2010 and the public sector equality duty that flows from it.

I hope that the words of the Bill, combined with that statutory public sector equality duty, make it clear that the objectives of new clause 29 are met.

[Barbara Keeley]

The Minister mentioned learning difficulties. That is not what we are talking about. Learning difficulties are things such as dyslexia and attention deficit hyperactivity disorder. Learning disabilities are lifelong intellectual impairments and very different things—that is what we are talking about.

[Chris Philp]

I am very happy to accept the shadow Minister’s clarification. The way that clauses 14, 17 and 18 are drafted, and the public sector equality duty, include the groups of people she referred to, but I am happy to acknowledge and accept her clarification.

[Barbara Keeley]

That is fine, but I have a further point to make. The new clause would be very important to all those people who support people with learning disabilities. So much of the services that people use do not take account of people’s learning disabilities. I have done a huge amount of work to try to support people with learning disabilities over the years. This is a very important issue to me.

There are all kinds of good examples, such as easy-read versions of documents, but the Minister said when batting back this important new clause that the expression “all adult users” includes people with learning disabilities. That is not the case. He may not have worked with a lot of people with learning disabilities, but they are excluded from an awful lot. That is why I support making that clear in the Bill.

We on the Opposition Benches say repeatedly that some things are not included by an all-encompassing grouping. That is certainly the case here. Some things need to be said for themselves, such as violence against women and girls. That is why this is an excellent new clause that we support.

[Kirsty Blackman]

I thank the Minister, particularly for providing the clarification that I asked for about who is likely to be consulted or taken into account when Ofcom is writing the codes of practice. Notwithstanding that, and particularly given the rather excellent speech from the shadow Minister, the hon. Member for Worsley and Eccles South, I am keen to press the new clause to a vote.

Question put, That the clause be read a Second time.

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[Barbara Keeley]

As we heard from the hon. Member for Ochil and South Perthshire, new clauses 38 to 40 would align the duties on pornographic content so that both user-to-user sites and published pornography sites are subject to robust duties that are relevant to the service. Charities have expressed concerns that many pornography sites might slip through the net because their content does not fall under the definition of “pornographic content” in clause 66. The new clauses aim to address that. They are based on the duties placed on category 1 services, but they recognise the unique harms that can be caused by pornographic content providers, some of which the hon. Member graphically described with the titles that he gave. The new clauses also contain some important new duties that are not currently in the Bill, including the transparency arrangements in new clause 39 and important safeguards in new clause 40.

The Opposition have argued time and again for publishing duties when it comes to risk assessments. New clause 39 would introduce a duty to summarise in the terms of service the findings of the most recent adult risk assessments of a service. That is an important step towards making risk assessments publicly accessible, although Labour’s preference would be for them to be published publicly and in full, as I argued in the debate on new clause 9, which addressed category 1 service risk assessments.

New clause 40 would introduce measures to prevent the upload of illegal content, such as by allowing content uploads only from verified content providers, and by requiring all uploaded content to be reviewed. If the latter duty were accepted, there would need to be proper training and support for any human content moderators. We have heard during previous debates about the awful circumstances of human content moderators. They are put under such pressure for that low-paid work, and we do not want to encourage that.

New clause 40 would also provide protections for those featured in such content, including the need for written consent and identity and age verification. Those are important safeguards that the Labour party supports. I hope the Minister will consider them.

[Chris Philp]

I thank the hon. Member for Ochil and South Perthshire for raising these issues with the Committee. It is important first to make it clear that websites providing user-to-user services are covered in part 3 of the Bill, under which they are obliged to protect children and prevent illegal content, including some forms of extreme pornography, from circulating. Such websites are also obliged to prevent children from accessing those services. For user-to-user sites, those matters are all comprehensively covered in part 3.

New clauses 38, 39 and 40 seek to widen the scope of part 5 of the Bill, which applies specifically to commercial pornography sites. Those are a different part of the market. Part 5 is designed to close a loophole in the original draft of the Bill that was identified by the Joint Committee, on which the hon. Member for Ochil and South Perthshire and my hon. Friend the Member for Watford served. Protecting children from pornographic content on commercial porn sites had been wrongly omitted from the original draft of the Bill. Part 5 of the Bill as currently drafted is designed to remedy that oversight. That is why the duties in part 5 are narrowly targeted at protecting children in the commercial part of the market.

A much wider range of duties is placed by part 3 on the user-to-user part of the pornography market. The user-to-user services covered by part 3 are likely to include the largest sites with the least control; as the content is user generated, there is no organising mind—whatever gets put up, gets put up. It is worth drawing the distinction between the services covered in part 3 and part 5 of the Bill.

In relation to part 5 services publishing their own material, Parliament can legislate, if it chooses to, to make some of that content illegal, as it has done in some areas—some forms of extreme pornography are illegal. If Parliament thinks that the line is drawn in the wrong place and need to be moved, it can legislate to move that line as part of the general legislation in this area.

I emphasise most strongly that user-to-user sites, which are probably what the hon. Member for Ochil and South Perthshire was mostly referring to, are comprehensively covered by the duties in part 3. The purpose of part 5, which was a response to the Joint Committee’s report, is simply to stop children viewing such content. That is why the Bill has been constructed as it has.

Question put, That the clause be read a Second time.

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[The Chair]

Thank you.

[Barbara Keeley]

I will take this opportunity, as my hon. Friend has done, to add a few words of thanks. She has already thanked all the people in this place who we should be thanking, including the Clerks, who have done a remarkable job over the course of our deliberations with advice, drafting, and support to the Chair. I also thank the stakeholder organisations. This Bill is uniquely one in which the stakeholders—the children’s charities and all those other organisations—have played an incredible part. I know from meetings that they have already advertised that those organisations will continue playing that part over the coming weeks, up until Report. It has been fantastic.

Finally, I will mention two people who have done a remarkable amount of work: my researcher Iona and my hon. Friend’s researcher Freddie, who have done a huge amount to help us prepare speaking notes. It is a big task, because this is a complex Bill. I add my thanks to you, Ms Rees, for the way you have chaired this Committee. Please thank Sir Roger on our behalf as well.

[Kirsty Blackman]

Seeing as we are not doing spurious points of order, I will also take the opportunity to express our thanks. The first one is to the Chairs: thank you very much, Ms Rees and Sir Roger, for the excellent work you have done in the Chair. This has been a very long Bill, and the fact that you have put up with us for so long has been very much appreciated.

I thank all the MPs on the Committee, particularly the Labour Front-Bench team and those who have been speaking for the Labour party. They have been very passionate and have tabled really helpful amendments—it has been very good to work with the Labour team on the amendments that we have put together, particularly the ones we have managed to agree on, which is the vast majority. We thank Matt Miller, who works for my hon. Friend the Member for Ochil and South Perthshire. He has been absolutely wonderful. He has done an outstanding amount of work on the Bill, and the amazing support that he has given us has been greatly appreciated. I also thank the Public Bill Office, especially for putting up with the many, many amendments we submitted, and for giving us a huge amount of advice on them.

Lastly, I thank the hundreds of organisations that got in touch with us, and the many people who took the time to scrutinise the Bill, raise their concerns, and bring those concerns to us. Of those hundreds of people and organisations, I particularly highlight the work of the National Society for the Prevention of Cruelty to Children. Its staff have been really helpful to work with, and I have very much appreciated their advice and support in drafting our amendments.