Asked by: Daisy Cooper (Liberal Democrat - St Albans)
Question to the Home Office:
To ask the Secretary of State for the Home Department, how many passport deliveries, despatched by her Department's contracted courier service TNT, were not delivered within five days.
Answered by Kevin Foster
The performance of Her Majesty’s Passport Office’s supplier for UK secure delivery services, FedEx (the parent company of TNT), is measured against a 24-hour service level for urgent services, or a 48-hour service level for standard applications, only.
The attached table provides the data of unsuccessful deliveries against these service levels between January and October 2021:
| % & volumes outside of target | |
24-hour | 48-hour | |
Jan 21 | 0.41 / (204) | 0.60 / (2465) |
Feb 21 | 0.10 / (48) | 0.49 / (1718) |
Mar 21 | 0.08 / (39) | 0.48 / (2423) |
Apr 21 | 0.08 / (34) | 0.39 / (1633) |
May 21 | 0.05 / (23) | 0.19 / (914) |
Jun 21 | 0.16 / (85) | 0.39 / (1455) |
Jul 21 | 0.07 / (34) | 0.12 / (469) |
Aug 21 | 0.07 / (41) | 0.39 / (5989) |
Sep 21 | 0.39 / (260) | 1.61 / (7282) |
Oct 21 | 0.10 / (66) | 0.17 / (816) |