Asked by: Lord Bradshaw (Liberal Democrat - Life peer)
Question to the Department for Transport:
To ask Her Majesty's Government what plans they have to commission an independent survey of the views of (1) Great Western Railway, and (2) East Coast Main Line, passengers on (a) comfort of seating, (b) adequacy of luggage space, (c) ride quality, (d) ease of boarding and disembarkation, (e) noise and vibration levels, and (f) clarity of view from windows.
Answered by Baroness Vere of Norbiton - Parliamentary Secretary (HM Treasury)
The National Rail Passenger Survey carried out by Transport Focus already covers most of these questions and gives scores at individual train operator as well as national levels, including for both Great Western Railway and London North Eastern Railway. Transport Focus is independent of the Government and the train operators.