Dec. 06 2023
Source Page: Financial Ombudsman Service Annual Report 2021 to 2022Found: final financial plans include: • S eeing us substantially conclude complaints relating to mass PPI misselling
Found: and Old Southwark) Emma Dent Coad MP (Labour, Kensington) Ruth George MP (Labour, High Peak) Chris Green
Formal Minutes Apr. 01 2021
Committee: Petitions CommitteeFound: classed as high risk. 96 https://petition.parliament.uk/petitions/111292 Build a ramp or lift at Hither Green
Written Evidence Mar. 23 2021
Committee: NoneFound: Social Audit also sets out the level of damage caused by the financial services industry in the form of misselling
Asked by: Margaret Ferrier (Independent - Rutherglen and Hamilton West)
Question to the Department for Business, Energy and Industrial Strategy:
To ask the Secretary of State for Business, Energy and Industrial Strategy, in response to complaints made to date to his Department in relation to misselling of Green Deal loans by Home Energy and Lifestyle Management Ltd (HELMS), what the (a) highest, (b) lowest and (c) average loan reductions offered to those complainants were as a proportion of the overall loan amount.
Answered by Kwasi Kwarteng
The figures provided below are as of 7 September, except where otherwise specified.
A total of 218 appeals about the mis-selling of Green Deal Plans by the company Home Energy & Lifestyle Management Ltd (HELMS) have been referred to my Rt. Hon. Friend the Secretary of State. At the end of June 2020 (the latest date for which this data is available), the total value of loans, including interest and fees, that are the subject of the appeals was £1,700,338.
The Green Deal Framework Regulations require that, before imposing any sanction, the Secretary of State gives notice to affected parties of his intention to impose a sanction (an initial notice, referred to as an Intention Notice) and provides them with an opportunity to make representations before it is made final.
Complainants are not required to indicate acceptance or otherwise in response to Intention Notices or final Sanction Notices. Affected parties, including complainants, may make representations in response to Intention Notices and can appeal final decisions (set out in final Sanction Notices) to the General Regulatory Chamber of the First–tier Tribunal.
One hundred and twenty-one HELMS complainants have yet to receive an Intention Notice. One hundred and seventy-four HELMS complainants have yet to receive a final decision.
Ninety-one Intention Notices in respect of mis-selling by HELMS proposed a reduction in loan amount. Of these, complainants have made representations in 37 cases. As complainants are not required to indicate acceptance of a proposed reduction the Department does not hold such records.
The total value of proposed reductions set out in Intention Notices and final Sanction Notices relating to mis-selling of Green Deal Plans by HELMS to date is £376,628.
Where Intention Notices have proposed reductions in loan amounts, the highest reduction to date has been 68%, the lowest reduction, 30%, and the average reduction, 50%.
Six Intention Notices in respect of mis-selling by HELMS have proposed cancellation. To date, there have been 4 cases where Intention Notices proposed cancellation but the Secretary of State’s decision, set out in the subsequent final Sanction Notices, was to impose reduction following representations.
No complainants who have received Intention Notices proposing cancellation have made representations in response to those Notices.
Written Evidence Jul. 23 2020
Inquiry: Energy Efficiency of Existing HomesFound: Deal policy frightened repeated governments from introducing much-needed policy action on home energy
Written Evidence Jul. 13 2020
Inquiry: Economic impact of coronavirusFound: very closely to ensure that regulated firms and intermediaries are not exploiting worried consumers by misselling
Mentions:
1: Baroness Hayman (CB - Life peer) which all of us wish to enjoy.”Pension funds could have huge impacts on and give new impetus to a new green - Speech Link
2: Baroness Fookes (CON - Life peer) That is probably asking a great deal. - Speech Link
3: Baroness Jones of Whitchurch (LAB - Life peer) As the noble Baroness, Lady Hayman, said, the Environmental Audit Committee produced an excellent green - Speech Link
4: Baroness Janke (LDEM - Life peer) Noble Lords asked whether the new measures will lead to people like Philip Green facing a criminal charge - Speech Link
5: Baroness Sherlock (LAB - Life peer) Imagine the position of the Government if a misselling scandal were to ensue in a market created by the - Speech Link
Found: Despite a good deal of legislative actively in this area over the last 50 years, much of which has been
Oral Evidence Jul. 17 2019
Inquiry: Plastic food and drink packagingFound: How are you going to deal with that?