Local Government: Telephone Services
(asked on 17th July 2018) - View Source
Question to the Department for Levelling Up, Housing & Communities:
To ask Her Majesty's Government what assessment they have made of local authorities using 0845 numbers to deliver services; and what action, if any, they plan to take to encourage them to use cheaper alternatives.
This question was answered on 25th July 2018
The use of 0845 numbers for customer services was made illegal in 2014. The Department expects that local authorities are fully compliant with the law and has therefore made no assessment of local authorities using 0845 numbers in the delivery of services.