General Practitioners: Complaints

(asked on 6th April 2022) - View Source

Question to the Department of Health and Social Care:

To ask Her Majesty's Government whether patients can use the services of the Centre for Effective Dispute Resolution when they do not accept the findings of the Parliamentary and Health Service Ombudsman


Answered by
Lord Kamall Portrait
Lord Kamall
This question was answered on 20th April 2022

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 governs the National Health Service complaints system. Under the Regulations, those who wish to raise a complaint should raise it with the provider or the commissioner of that service. If the complainant is unsatisfied with the response received, they can escalate their complaint to the Parliamentary and Health Service Ombudsman who will make a final decision. The Regulations do not describe a role for the Centre for Effective Dispute Resolution or for mediation.

Patients can raise concerns directly with the General Medical Council (GMC) if the complaint relates to a doctor, including general practitioners, rather than the operation of a service such as the practice or another health care professional. The GMC’s online complaint form states which matters it can investigate.

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