Letting Agents

(asked on 30th June 2014) - View Source

Question to the Department for Levelling Up, Housing & Communities:

To ask Her Majesty's Government whether they will identify the redress schemes approved to accept complaints against letting agents, under the Redress Schemes for Letting Agency Work and Property Management Work (Approval and Designation of Schemes) (England) Order 2013; and what were their reasons for the selection of such schemes.


This question was answered on 3rd July 2014

In April 2014 the Secretary of State for Communities and Local Government approved 3 redress schemes, these are: The Property Ombudsman, Ombudsman Services Property and The Property Redress Scheme. The schemes were selected as they have met all the conditions for approval including demonstrating that they are independent, fair, effective, transparent and accountable.

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