Question to the Department for Levelling Up, Housing & Communities:
To ask Her Majesty’s Government what guidance they provide to debt collection agencies on working with vulnerable older people who are risk of homelessness.
We work with and provide funding to Shelter to run the National Homelessness Advice Service (NHAS) in partnership with Citizens Advice who provide support and advice for vulnerable people facing difficulties. NHAS also provides specialist support and training to homelessness advisers across the country, and are reviewing what more they do in this area.
Moreover, the Financial Conduct Authority does regulate debt collection agencies to ensure that they are operating responsibly.