Social Security Benefits

(asked on 8th January 2018) - View Source

Question to the Department for Work and Pensions:

To ask Her Majesty's Government whether the Department for Work and Pensions has a target to uphold 80 per cent of benefit decisions that are subject to Mandatory Reconsideration.


Answered by
Baroness Buscombe Portrait
Baroness Buscombe
This question was answered on 18th January 2018

There has never been a mandatory reconsideration target for upholding original decisions.

The 80 per cent figure was an internal measurement only used to indicate areas where the quality of initial decisions may not be meeting our expected high standards, therefore enabling us to investigate and address if required.

Given the confusion the 80 per cent figure has caused, we no longer use this internal measure. We instead assure quality by focussing more on the individual claimant journey, looking at what we could have done better and identifying any training needs and process improvements that can be made throughout this journey.

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