Question to the Department for Business, Energy and Industrial Strategy:

To ask Her Majesty's Government how many complaints about the conduct of insolvency practitioners have been filed with (1) the Insolvency Service, and (2) each of the Recognised Professional Bodies, during each of the last five years; how many have been investigated; how many are outstanding; and how many insolvency practitioners' licences to practice have been revoked.

The Insolvency Service does not generally investigate complaints against Insolvency Practitioners, who are individuals licensed and regulated by one of four authorising bodies, known as the Recognised Professional Bodies (RPBs). Instead, the Insolvency Service operates a single point of contact, the Complaints Gateway, which provides an independent and consistent assessment of complaints about insolvency practitioners. On receipt of a complaint the Gateway will assess it against objective criteria and, if it is within scope, pass it to the relevant RPB for consideration.

Statistical information, including on the number of complaints received and referred to the RPBs, is published each year as part of The Insolvency Service’s ‘Annual Review of Insolvency Practitioner Regulation’ which is available on GOV.UK.