Universal Credit

(asked on 7th December 2016) - View Source

Question to the Department for Work and Pensions:

To ask Her Majesty’s Government what progress they have made in reducing the universal credit decision backlog referred to in paragraph 2.27 of the NAO report <i>Benefit Sanctions</i>, and what proportion of universal credit decisions took longer than (1) 28 working days, and (2) three working days, in the latest month for which statistics are available.


Answered by
Lord Freud Portrait
Lord Freud
This question was answered on 14th December 2016

The Universal Credit Decision position is significantly improved and by January, it is anticipated the volume of outstanding sanction decisions would take 5 working days to clear.

We do not currently have data to indicate performance by time band for Universal Credit Full Service or for 3 days. The information below relates to Universal Credit Live Service only as a result.

Of the 25,154 decisions made in October 2016, 7789 (31.0%) were made in 0-5 working days. 14,705 (58.5%) were made in a timeframe exceeding 28 working days.

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