Airports: Railways

(asked on 27th February 2024) - View Source

Question to the Department for Transport:

To ask His Majesty's Government what discussions they have held with railway operators to avoid disruption such as occurred on 26 February on trains to Gatwick; what discussions they have held with airlines regarding compensation for those who may miss their flights as a result of rail disruption; and what steps they will take to avoid such scenarios in future.


Answered by
Lord Davies of Gower Portrait
Lord Davies of Gower
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 6th March 2024

Unfortunately, Govia Thameslink Railway services were very heavily disrupted on the morning of 26 February by a number of Network Rail infrastructure incidents across the Sussex area.

Network Rail, which is the organisation responsible for rail infrastructure, continues to work closely with train operators to improve how the industry responds to unplanned disruption. The Department monitors operational performance closely and engages with the rail industry at all levels which includes regular meetings on punctuality and reliability with both Network Rail and representatives from the train operators.

Train operators do not offer compensation to passengers for missed flights and as such there have been no discussions between the Department and airlines on this matter. The Department would urge passengers to use the Delay Repay scheme for compensation on their rail journey and consider other claims using their own travel insurance.

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