Consumers: Protection

(asked on 24th June 2019) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask Her Majesty's Government whether they have plans to place a cap on the price paid in markets where there are rolling contracts for consumers.


Answered by
Lord Henley Portrait
Lord Henley
This question was answered on 1st July 2019

The setting of prices is a commercial decision for the companies concerned, provided they comply with general consumer law, which requires that consumers are treated fairly, are not misled and are able to make properly informed choices, between products and between businesses.

We have a robust legal framework that provides strong protections for consumers. My rt. hon. Friend the Secretary of State set out in his recent letter to the Competition and Markets Authority, that we want to see greater enforcement against subscription traps and that ultimately roll-over contracts should be as easy to exit as they are to enter. In the Consumer White Paper, we will consider proposals to strengthen our system of public enforcement of consumer law while maintaining the benefits of the current landscape.

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